Franky Lu Email & Phone Number

Adelaide, South Australia, Australia

- Enhanced customer onboarding efficiency by developing Python scripts, streamlining manual taskspreviously conducted by the sales team.- Created Java API endpoints to be used by the scripts to ensure correct data management.

Adelaide, South Australia, Australia

- Full stack development of property management features using Go, TypeScript React andGraphQL, to handle client-server communication contributing to seamless data handling andensuring a seamless user experience- Pioneered and executed autonomous 3rd party integration which revolutionized the propertydata management processes.- Resolved customer support tickets with precision, demonstrating strong debugging skills to deliversolutions that exceeded customer expectations and drove a high customer satisfaction rate.- Implemented the builder pattern to streamline local development by creating an efficient endpointfor swiftly generating demo accounts within a 30-second timeframe.- Collaborated to enhance platform functionality, enabling users to upload attachments to inspections.

- Addressed customer concerns, showcasing a commitment to quality service and technical expertise.- Instrumental in the company's transition from Twirp to GraphQL, actively participating in themigration process to help achieve remarkable performance and reliability enhancements.

- Worked in a fast-paced, agile environment, following the scrum process to develop and maintainsoftware products throughout the lifecycle.- Participated in scrum meetings to accurately schedule and meet objectives for multiple projects.- Conducted peer code reviews to ensure the production of high-quality software and identify currentand potential risks in implementation.

Industry 4.0 Software Engineering Intern

Adelaide

Adelaide, Australia

Australia