Frank Zellner Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Minnesota, United States

• Served as the technical product expert on customer-facing calls as needed during implementation process.
• Gathered, reviewed and confirmed customer requirements for the technical build of the implementation.
• Worked with product and engineering teams to complete technical implementation tasks, including enrollment file configurations, SBC data entry, SSO configuration, to ensure customers launch on time.
• Identified and constantly improve upon the customer implementation process to reduce implementation timeline.

Minneapolis, Minnesota, United States

• Delivered new and/or improved clinical programs for Bright Health members and Care Partners.
• Developed and regularly updated our program development toolkit to ensure efficient and effective program delivery, clear communication, and change management.
• Created clear process documentation and process mapping to ensure company alignment to clinical outcome metrics.

Greater Minneapolis-St. Paul Area

• Identified and prioritized critical deliverables, integration points, and activities to support foundational clinical builds for 10+ US markets for 2019 & 2020.
• Evaluated end-to-end implementation process to improve efficiency and lower costs for future product and market implementations.
• Documented project steps by preparing meeting materials, recording meeting minutes, outcomes, and creating executive summary reports.
• Effectively communicated and established internal and external care partner relationships to efficiently identify areas for improvement and furthercollaboration and integration.
• Created workflows for clinical analytics and reported regarding network adequacy via visual geographic risk analysis for IFP & MA product markets.
• Worked with external partners to minimize client lift and manage timelines, dependencies, issues, and risks.

Eden Prairie

• Supported program owner and technology delivery owner on IT enterprise level infrastructure projects for Optum IT business segments. Launched new projects with internal Optum customers, assisted with gathering.
• Conducted research to obtain data; and analyzed problems to track and audit current project progress, utilizing knowledge of Agile theory principles, and technology.
• Coordinated alongside seven scrum teams to deliver services to internal Optum partners.
• Analyzed data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, and redesign of products or services.
• Created, designed, and implemented department wide innovation, automation, and process improvement

Eden Prairie Minnesota

• Supported Optum Technology Commercial Services product portfolio including Integrated Eligibility and Optum Medicare, and Medicaid services. Responsibilities included resource demand fulfillment, operational real.
• Responsible for designing, writing, and deploying a wide range of corporate communication strategies including corporate operational reviews, departmental newsletters, and formal group announcements for a department.
• Experienced in consulting with executive-level stakeholders and department heads to define alternate methods of solving business needs or problems and recommending specific solutions.
• Worked in teams and managed projects to create, track, and improve corporate compliance with tools like Tableau

Eden Praire Minnesota

• Started my future at Optum in a 13 month rotational Technology Development Program (TDP). My experiences within this program taught me daring strategies to disrupt healthcare system by delivering daring, bold and.
• Worked with managers to create long term project charters across the commercial infrastructure team.
• First-hand experience in general functions of a world class, global infrastructure network.IRD – Project Analyst
• Experienced Lean startup project testing through 3 ideations on one venture.
• Generated, lead, and quantified problem interviews with 30+ stake holders using the Human Centered Design Process, leading to idea pivots and progress in our venture.

Beijing City, China

• The China Guide is an American owned travel agency based in Beijing featuring custom designed itineraries with emphasis on service, value and quality. They specialized in offering unique experiences all over China.
• Assigned to generate leads for study abroad programs and prospected globally with clients including universities, embassies, companies, and tourists.
• Designed lead capture processes to virtually track and nurture leads.
• Worked on a team that managed online marketing initiatives across continents and cultures.

Eden Prairie Minnesota

• Independently developed relationships with clients to offer advice about retirement and life insurance. Previously licensed in Long Term, Life, Accident, and Health in four states.Nationally recognized for sales.
• Upon completion of my internships I was among the top 100 interns in the county.
• I received both Power of 10 Intern and Top 100 Interns Awards.

Master Of Business Administration - Mba, Business Administration And Management, Finance & Operations

Bachelor Of Arts (B.A.), Global Business Leadership

The Entrepreneurial Scholars or E-Scholars Program is a two year comprehensive entrepreneurial development program. It combines classroom.