Key duties• Monitoring, Analyzing & Improving Operational Business Processes (multi-million Euro turnover)• Manage Sales & Marketing Operations• Monitoring & analyzing financial performance• Responsible for budgeting (revenues & costs, cashflow)• Periodically report & strategically advise directly to Owner/ Director• Monitoring & discussing performances of all team members (10-15 fte)• Coaching all employees in order to improve performances• Maintaining relationship with financial parties• Maintaining relationships and negotiate contracts with (international) suppliers• Key person concerning all operational activities (marketing plan/activities, purchasing, logistics, sales, IT related queries, financial queries, tax related queries, staff queries/disputes) Special Projects:• Project Manager of ERP system implementation (NAV 2017 to Exact Online) with integrated website and CRM system• Organizing a smooth transition from a one-store company into a multi flag company• Setting up a new administrative process, including new admin system, new external admin office and instructing our internal admin team • Setting up a new city store in Venlo• Setting up a new city store in Utrecht• Initiating and carrying trough the complete reorganization (2018-2020) which has led to a much healthier financial situation and stronger market position

Key duties• Responsible for achieving sales targets• Develop and coordinate marketing plans• Maintaining relationships and negotiate contracts with suppliers• Monitoring and improving performance of sales team• Periodically report to board of directors• Responsible for initiating to renovate the shop• Initiated top focus on one product segment instead of several