Francis Lenehan Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

I am managing a team of terrific reps on the CarGurus Customer Success Team in Dublin. Role Includes:Weekly 1-1s with reps Temporarily managing reps in other areas of the businessEnsuring targets and SLAs are hit weekly and monthly Ensuring CSAT scores remain in line with company targetsOverseeing the Reporting and Attribution arm of the UK businessTravelling into the field to conduct training and renewal/cancellation conversationsWork Cross-Functionally on Operational agendaRun weekly Forecast Meeting with Revenue OrgHost company UK All-Hands Present Quarterly Business Reviews to the company President and previously to the company CEO

County Dublin, Ireland

Leading all European Markets at CarGurus. President's Club Winner 2018Company Values Quarterly Award: Data-DrivenEnd of Year Values Award: Data-DrivenDuties:- Performing regular 1-1s and progress meetings- Ensuring team targets and SLAs are hit on a weekly and monthly basis - Performing regular training sessions with my team and the broader enterprise- Focus on attribution and ROI consultation alongside the Account Management team- Interviewing new candidates for both the Success and Account Management team- Regular reporting directly to Vice President of European sales- Strong focus on renewal conversations with C level execs in large UK dealer Groups - Travel into the field to hold face to face training and ROI conversations with clients- Helped create an attribution model for proving out ROI to clients- Hosting webinar walkthroughs to highlight the benefits of higher interaction with our site

County Dublin, Ireland

CarGurus is a fast-growing web company that uses data and technology to help consumers find the best car deals from top rated car dealers. Founded in 2006 by Langley Steinert, a co-founder of TripAdvisor. At CarGurus, we believe that a transparent car shopping experience is better for shoppers and sellers alike, and we are constantly innovating so we can deliver on that promise. Today more than 24 million (and growing) unique monthly visitors use our site and mobile app to find their next car.

County Dublin, Ireland

As Customer Success Manager at Social Talent, I was responsible for ensuring that all of our clients enjoyed a successful journey, from start to finish, and that they had the best possible care and tools to achieve a return on their investment with us. I was there to guide all of these companies on every step of their journey to becoming a ninja. From kick-off to on-boarding, integration and all the way through to becoming Blackbelt certified, I was the hand that guided our fledgeling ninjas. What's involved?- Ensuring renewals and reduced churn throughout our business- Customer-centric care through regular reporting and communications with our many clients - Using Salesforce to manager pipeline and stay ahead of possible churn, ensuring a higher rate of satisfaction, and in turn renewals- Producing care packages, doing kick-off calls, integrating and on-boarding customers post-sale - Assisting our incredible account managers at all stages of pre and post-sale - CRM and Microsoft Excel reporting and management - Excellent time management and multi-tasking skills

Dublin

I was the Customer Integration Specialist at Social Talent for 9 months.Maintaining and increasing our Sourcing Ninja's satisfaction was the number one priority for Social Talent, and one which I wasconstantly seeking ways to contribute to. As Customer Integration Specialist I was heavily involved in all aspects of integrating our ever expanding number of ninjas on to our system. My main responsibilities revolved around the back-end system of the Social Talent platform, and required an in depth knowledge of the aforementioned platform. Customer Integration, involves all aspects of our client's first steps on the system, from creating users and user accounts to creating entire companies, and departments within companies.

Valencia, Spain

Developing and integrating a curriculum for students of all age groups and levels of English. Students ranged from 5-50 in age and the level varied from beginner to proficient level of English.