Fran Loram Email & Phone Number

Miami, Florida, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Philadelphia, Pennsylvania

Mount Laurel, New Jersey

Mount Laurel, New Jersey

• Responsible for hotel operations of a 118 suites for an extended stay property
• Hotel was recognized with a merit of recognition for most improved hotel from 2012 to 2013.
• Handled all financials for accounts receivable/payable
• Insured guest satisfaction by monitoring guest surveys through SALT
• Managed multiple departments including Executive Housekeeper, Front Desk Supervisor, Chief Engineer, Head Kitchen Cook for complimentary breakfast\dinner, and Human Resources.
• Was acting interim Sales Manager to increase GOP and Revenue by walking Mt Laurel’s comp set to find new business

Atlantic City NJ

• Insured Cleanliness of 1900 guest rooms and suites using property SOP’s during inspections
• Responsible for cleanliness of 6.3 million square foot megaresort by overseeing approximately 50 employees per shift
• Train all new hires for EVS/Housekeeping employees, and represented the department as Revels Departmental Onboarding by using PowerPoint training classes for all new hires
• Was part of the startup management team and helped create basic outlines and breakdowns for both departments
• Conducted deep clean projects on a daily basis to ensure cleanliness and guest satisfaction for both hotel rooms and public space
• Restructured EVS Grave shift by creating scheduled assignments, a 6 zone system for employee responsibility, and retrained all staff for heavy equipment use

Galloway NJ

• Responsible for following up with all below average guest survey comments and provided service recovery as needed
• Responsible for scheduling all front desk, valet, and bellman schedules
• Conducted interviews and trained all new hires
• Worked with Opera PMS system and created a training manual for all new hires
• Was MOD for night audit process, and filed and prepared all paperwork for accounting
• Responsible for all front office payroll

Atlantic City NJ

• Conducted interviews and trained all new hires
• Responsible for all Valet/Bellman Payroll
• Implemented the budget for the 2012 season
• Prepare scheduling for all Valet employees for Guest Services
• Trained and coordinated 12 seasonal J1’s
• Trained all new hires and developed a new training process to ensure guest satisfaction