Execute and adjust FMLA, ADA, short term disability and company specific leaves per federal, state and company regulations, ensuring proper processing and implementation. Interprets and explain leave policies to all vested parties.• Resolved and maintained records of 18,000 phone and email inquiries per fiscal year; exceeding cooperate goal of 83 interactions per day (based on a 4-day schedule). • Coached and mentored 50 new hires in 2021 conducting individual and group training sessions, providing post on-boarding support to increase employee retention.

Provided account services by accepting and processing transactions within policy guidelines in a prompt, courteous and efficient manner while developing, expanding and retaining customer relationships.• Resolved customer inquiries and account discrepancies increasing customer retention.• Organized 50 daily + customer transaction receipts to guarantee proper timely processing

Maintained employee payroll and personnel records, for student employee department, reviewing hiring packets for completion, acted as a liaison between students and management. • Led and supervised a team of 10 clericals promoting and maintaining a positive work environment increasing employee retention. • Maintained employee payroll records via Excel for 130 employees paying attention to detail increasing department accuracy rate by 10%.• Assisted with onboarding 100-150 employees per semester. Designed and facilitated training presentation via PowerPoint.

•• Lead and trained new staff on proper procedures and expectations within establishment.• Provided excellent customer service using effective interpersonal and problem-solving skills• Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits• Maintained accurate inventory counts and proper food sanitation policies with team members• Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly• Worked 30 hours per week while attending school full time• Directly supervised, evaluated, and supported a team of over 20 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.• Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.

• Moved furniture; desk, chairs• Clean assigned school spaces including classrooms, bathrooms and event rooms• Performed sweeping, mopping, vacuuming and scrubbing duties/Maintained outside grounds

Clerical work. Answered phones, filed documents and managed intake application. Also monitored security cameras and completed daily building checks.

Community outreach. Provided the Woodlawn community with strategies to improve health and living options. Also participated in group discussions.

Headed third and fourth grade group. Instructed and lead campers in learning songs, dances, crafts, sports, and team building exercises.