Senior Technology Manager / Senior Leadership Team● Early-stage SaaS startup utilizing a hospital quality improvement algorithm created by Rush University ● Launched three unique applications and three major features● Deployed SaaS application/algorithm into 4 hospitals and for 3 consulting engagements● Established three sales channels with complementary software and services providers● Operations Manager ○ Responsible for day-to-day operations - SDLC, administration, ETL processes, support services ○ Managed team composed developers, data engineers, and analytics ○ Oversaw cost and vendor management ○ Built and managed cloud hosting infrastructure – Azure, AWS● Product Management ○ Established strategic road-map, go-to-market approach, marketing campaigns, pricing models ○ Led the process to conceptualize and build a full-featured SaaS product from MVP ○ Incorporated voice of the customer into enhancements and prioritization ○ Hybrid role covering multiple functions in the Agile/Scrum – Product Owner, Scrum Master, UAT● Sales Engineer / Solution Architect ○ Prepared and presented complex technical topics in easily consumable way for sales and partnership presentations ○ Designed architecture solutions for customer integrations ○ Project managed customer engagements● Technical contributor ○ Primary database, network, and infrastructure administrator (Microsoft Azure) ○ Python and SQL developer ○ Led effort to redesign and implement enhanced EHR data feeds and ETL processes ○ Architecture for integrating AWS Natural Language Processing Rest API ○ Designed a testing methodology for algorithms and web application

Rebranded as Trinda Health

● Led a specialized team of engineers that supported custom and third-party contact center applications● Developed in-house training to advance the skills of team members● Functioned as Tier 3 engineer ● Managed vendors – influence product roadmaps and resolution of support escalations

● Founding member of team – established operational structure and procedures● Created project management-based process for extended support engagements● Crafted and delivered client and internal executive incident communications● Accountable for incident postmortem activities

● Led and mentored a team of six account managers overseeing over 25 accounts ● Grew and Retained a $1.5MM/yr. endangered account that signed a new contract with expansion into three additional business units adding $500k/yr.● Project managed new and lifecycle projects by leading multi-functional matrix teams ● Scoped new projects, created of statements of work● Owned service delivery of Contact Center as a Service platform (CcaaS) and traditional Cisco managed services – subject matter expert on hosted systems● Conducted quarterly business reviews with client management including C-level leadership

Director of Sales / Marketing Manager● Product set included both Desktop and SaaS applications● Averaged 110% quota attainment and 90% renewal rate● Account manager for new and existing customer accounts● Owned all marketing and communication activities (online ads, emails, blog, competitive analysis)

Baylor College of Dentistry - 2002, 2003, 2009Independent Consultant - Systems Analyst/Product Design/Developer● Designed, programmed, and implemented multiple applications● Digital asset management system and workflow for clinical research patient imaging● Work order and invoicing application ● Application to manage clinical research data

● Designed, built and deployed web-based ordering application for brick and mortar store● Created specifications and managed development of in-store kiosks for customer loyalty program ● RFP/RFI responses, technical specifications (logic/data/UI/UX), prototyping/wireframing, POC

● Migrated the in-house data center to a top-tier data center● Transitioned to a virtualized environment reducing costs and increasing resilience ● Designed and deployed SaaS application infrastructure with network and server redundancy ● Led project to convert corporate email to reduce licensing costs and simplify administration● Implemented a full active directory environment

● Designed and programmed intranet with automated processes (expense, travel, pto, HRIS)● Systems analysts and developer for the sales team tracking and budgeting system

HR Generalist

HR Generalist

● Create test plans for software used on long-distance switch network ● Created custom tools and scripts to automate testing

● Technical Consultant to the Sales Team ● Conducted training classes and support to all levels of customers● Technician of the Quarter