Platform Product Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Francisco R. Email & Phone Number
Platform Product Manager
at
Mercatus Technologies Inc
1 work email found
@ttec.nl
2 phones found area 512
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Platform Product Manager
Location
Katy, Texas, United States
Who is Francisco R.? Overview
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Quick answer
Francisco R. is listed as Platform Product Manager at Mercatus Technologies Inc, based in Katy, Texas, United States. AeroLeads shows a work email signal at ttec.nl, phone signal with area code 512, and a matched LinkedIn profile for Francisco R..
Francisco R. previously worked as Senior Technology Manager at Trinda Health and Healthcare Technology Manager at Dacarba Llc. Francisco R. holds Bachelor'S Degree, Biomedical Science from Texas A&M University.
Company email context
Email format at Mercatus Technologies Inc
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*@ttec.nl
68% confidence
AeroLeads found 1 current-domain work email signal for Francisco R.. Compare company email patterns before reaching out.
Profile bio
About Francisco R.
Francisco R. is a Platform Product Manager at Mercatus Technologies Inc. He possess expertise in management, process improvement, crm, networking, business analysis and 44 more skills.
Listed skills include Management, Process Improvement, Crm, Networking, and 45 others.
Current workplace
Francisco R.'s current company
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15 roles
Francisco R. work experience
A career timeline built from the work history available for this profile.
Senior Technology Manager
- Senior Technology Manager / Senior Leadership Team
- Early-stage SaaS startup utilizing a hospital quality improvement algorithm created by Rush University
- Launched three unique applications and three major features
- Deployed SaaS application/algorithm into 4 hospitals and for 3 consulting engagements
- Established three sales channels with complementary software and services providers
- Operations Manager ○ Responsible for day-to-day operations - SDLC, administration, ETL processes, support services ○ Managed team composed developers, data engineers, and analytics ○ Oversaw cost and vendor management.
Jan 2019 - Jul 2023
Jan 2019 - Sep 2021
Senior Manager - Application Support
- Led a specialized team of engineers that supported custom and third-party contact center applications
- Developed in-house training to advance the skills of team members
- Functioned as Tier 3 engineer
- Managed vendors – influence product roadmaps and resolution of support escalations
Jul 2017 - Jan 2019
Senior Incident Manager
- Founding member of team – established operational structure and procedures
- Created project management-based process for extended support engagements
- Crafted and delivered client and internal executive incident communications
- Accountable for incident postmortem activities
Nov 2015 - Jun 2017
Senior Technical Account Manager/Service Delivery Manager/Team Lead
- Led and mentored a team of six account managers overseeing over 25 accounts
- Grew and Retained a $1.5MM/yr. endangered account that signed a new contract with expansion into three additional business units adding $500k/yr.
- Project managed new and lifecycle projects by leading multi-functional matrix teams
- Scoped new projects, created of statements of work
- Owned service delivery of Contact Center as a Service platform (CcaaS) and traditional Cisco managed services – subject matter expert on hosted systems
- Conducted quarterly business reviews with client management including C-level leadership
Jul 2011 - Nov 2015
Director Of Sales Lead/Marketing Manager
- Director of Sales / Marketing Manager
- Product set included both Desktop and SaaS applications
- Averaged 110% quota attainment and 90% renewal rate
- Account manager for new and existing customer accounts
- Owned all marketing and communication activities (online ads, emails, blog, competitive analysis)
May 2009 - Feb 2011
Independent Consultant - Systems Analyst/Product Design/Developer
- Baylor College of Dentistry - 2002, 2003, 2009Independent Consultant - Systems Analyst/Product Design/Developer
- Designed, programmed, and implemented multiple applications
- Digital asset management system and workflow for clinical research patient imaging
- Work order and invoicing application
- Application to manage clinical research data
Jan 2009 - Mar 2009
Project Manager/Sales Engineer/Solution Architect
- Designed, built and deployed web-based ordering application for brick and mortar store
- Created specifications and managed development of in-store kiosks for customer loyalty program
- RFP/RFI responses, technical specifications (logic/data/UI/UX), prototyping/wireframing, POC
Nov 2006 - Dec 2008
Information Systems Manager
- Migrated the in-house data center to a top-tier data center
- Transitioned to a virtualized environment reducing costs and increasing resilience
- Designed and deployed SaaS application infrastructure with network and server redundancy
- Led project to convert corporate email to reduce licensing costs and simplify administration
- Implemented a full active directory environment
Nov 2004 - Nov 2006
Systems Analyst And Application Developer
- Designed and programmed intranet with automated processes (expense, travel, pto, HRIS)
- Systems analysts and developer for the sales team tracking and budgeting system
Jun 2003 - Nov 2004
Mar 2003 - Jun 2003
Hr Generalist
Mervyn'S Department Store
HR Generalist
Nov 2001 - Mar 2003
Software Test Engineer
- Create test plans for software used on long-distance switch network
- Created custom tools and scripts to automate testing
Nov 2000 - Apr 2001
Technical Support Representative And Trainer
- Technical Consultant to the Sales Team
- Conducted training classes and support to all levels of customers
- Technician of the Quarter
Mar 2000 - Nov 2000
2 education records
Francisco R. education
Bachelor'S Degree, Biomedical Science
Texas A&M University
Master Of Business Administration - Mba
The University Of Texas At Dallas
FAQ
Frequently asked questions about Francisco R.
Quick answers generated from the profile data available on this page.
What company does Francisco R. work for?
Francisco R. works for Mercatus Technologies Inc.
What is Francisco R.'s role at Mercatus Technologies Inc?
Francisco R. is listed as Platform Product Manager at Mercatus Technologies Inc.
What is Francisco R.'s email address?
AeroLeads has found 1 work email signal at @ttec.nl for Francisco R. at Mercatus Technologies Inc.
What is Francisco R.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 512 for Francisco R. at Mercatus Technologies Inc.
Where is Francisco R. based?
Francisco R. is based in Katy, Texas, United States while working with Mercatus Technologies Inc.
What companies has Francisco R. worked for?
Francisco R. has worked for Mercatus Technologies Inc, Trinda Health, Dacarba Llc, Eloyalty, A Teletech Company, and Travis Software.
How can I contact Francisco R.?
You can use AeroLeads to view verified contact signals for Francisco R. at Mercatus Technologies Inc, including work email, phone, and LinkedIn data when available.
What schools did Francisco R. attend?
Francisco R. holds Bachelor'S Degree, Biomedical Science from Texas A&M University.
What skills is Francisco R. known for?
Francisco R. is listed with skills including Management, Process Improvement, Crm, Networking, Business Analysis, Project Management, Product Management, and Data Center.
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