• Actively engage with guests to ensure deeper understanding of guests needs• Educate guest on casino environment and slots machine play• Booking of reservations for guests for temporary accommodation and transport (if necessary)• Setting up of data base for guest details• Capturing daily performance data• Issuing and composing transferable cheques• Issuing of personal and non-personal player cards• Handling and resolving guest queries• Supervising and allocating external floor staff (waitrons, cleaning and security staff)• Delegating of tasko Issuing technical staff with daily task sheeto Capturing daily task formso Allocating general tasks to relevant parties• Overall machine maintenanceo Repairs and replacemento Supply feedback to senior technical concerning slot machine status• Run the Sun promotion for the guest winner