Contracting vehicle setting up new customer operations organisations or redesign strategy and organisation for existing customer operations. Assignments include Head of Customer Delivery at a newly set up UK owned joint venture in India, developing organisation, IT infrastructure and processes for field support, SCM and accounting; Strategy and process development, business architecture for growing UK companies to support their global market while having a small organisational footprint.

Development of the customer service organisation to support the company in their international (global) roll out of their fuel cell consumer product. Setting up team, process and policies and implementing call centre services. Worked on selection of 3PL and the development and implementation of processes for inbound, outbound and e-commerce fulfilment.Part of the team that set up the subsidiary Essential Energy India responsible for the operations design and development to provide… Show more Development of the customer service organisation to support the company in their international (global) roll out of their fuel cell consumer product. Setting up team, process and policies and implementing call centre services. Worked on selection of 3PL and the development and implementation of processes for inbound, outbound and e-commerce fulfilment.Part of the team that set up the subsidiary Essential Energy India responsible for the operations design and development to provide service and maintenance on cell tower power supply in India, managing due diligence process for site acquisition. Show less

Customer Service Manager for Austria, Slovenia and Switzerland.Mobile, brown goods and white goods, responsible for vendor management (repair centers) Call center, warranty services.DVB Product certification, DVB Product Management

Customer Service Manager for Europe, Set top box and LNB manufacturer for DVB-S and DVB-T