Fransiska Erni Email & Phone Number

Yogyakarta, Jogja, ID

1. Designing and delivering tailored trainings as well as evaluation, ensuring teams are proficient in essential skills and knowledge areas.2. Conducting onboarding sessions for new employees, providing them with product knowledge, workflow, system and job-specific skills.3. Analysing customer survey feedback to manage service quality and to enhance.

Indonesia

1. Taking care of customers’ problems and needs as well as their questions and requests.2. Handling high volume of incoming from live chat or email quickly while maintaining quality for the best customer service.3. Checking relevant data in helping the customers’ concerns.

Yogyakarta, Indonesia

Front Office Department1. Processing guests check-in/out in 5 minutes at maximum2. Processing guests’ inquiries effectively and efficiently3. Handling guests’ complaints4. Taking and processing reservations both online and offline5. Explaining and providing information about the hotel and facilities nearby6. Collaborating and communicating with other.

Yogyakarta

Sales and Marketing Department1. Negotiating with schools’ parties to do class presentations2. Socializing effective methods of learning using Ruangguru app3. Doing presentations with minimum two classes per day4. Achieving sales target (minimum 15 million / month) during low season

Yogyakarta Province, Indonesia

Front Office Department1. Performing comprehensive receptionist responsibilities – measured by assessed KPI2. Achieving almost each month upselling scale – negotiating with customers to upgrade their rooms3. Handling high volume task lines4. Ensuring customers’ inquiries are fulfilled by rechecking it to them – providing service intensively5. Knowledgeable.

Yogyakarta Province, Indonesia

Office Administration1. Scheduling meetings2. Arranging rundowns of events or seminars3. Writing reports of events or seminars4. Coordinating and communicating with certain parties regarding office and event needs