Frans Roosen Email & Phone Number

Santa Rosa, Ca, Us

Santa Rosa, California, United States

Windsor, California, United States

Windsor, Ca

Sonoma County, Ca

Sonoma County, Ca

Multiple responsibilities in a high growth IT Managed Services Provider. Focusing on strategic account management and delivery of client support via call center and onsite support. Responsibilities include the review and adjustment service delivery process, establish performance metrics, and manage team improvement. Establish best business practices while preparing the team for large scale growth. Manage large accounts providing best in class service while increasing customer value

Santa Rosa, Ca

Established and managed all operational functions for a start-up on-line wine marketplace, including finance, human resources, legal, and information technology. Managed product marketing and software development to correspond with corporate goals. Recruited, developed and managed cross functional support teams. Responsible for the acquisition and management of strategic accounts, including national and international hotel brands, major hotel management companies, and vendor partners. • Created full forecasting, budget and performance models.• Implemented nationwide compliance discipline with internal resources and third-party vendor partners.• Created a complete customer service mechanism with call center, web, and self-help support.• Built and managed financial, support, marketing, and compliance teams.

Sonoma County, Ca

Managed operational functions for multiple, commonly owned, consumer and business service organizations. Responsible for all corporate services including finance, customer service, legal, compliance, human resources, information technology, software development, and product management. Responsible for management of merchant payments in a card-not-present environment, business development, client and end-customer retention. Other responsibilities include corporate communications, and web ecosystems. • Implemented full upgrade of financial services, cash flow management, financial models, and reporting.• Increased profitability in a declining market by reducing operational costs by $1,400,000 annually.• Completed restructure of customer service team and function resulting in a 19% increase in lifetime customer value.• Overhauled payments function resulting in 30% savings and improved industry position.• Designed and implemented comprehensive industry compliance imitative resulting in full adherence to state and federal regulations

Responsible for all new client and client retention marketing efforts, and corporate communications. Instrumental in all business expansion and strategic initiatives, and business expansion. Other responsibilities included web site management, telemarketing campaigns, media management and real estate business operations

Sonoma County, Ca

Responsible for all advertising, corporate communications, compliance, and marketing programs. Other responsibilities included web site development, customer retention programs, sales tool development and media management.

Sonoma County, Ca

Developed and launched innovative products for agent / broker channel. Responsible for product development, marketing, program management, operational requirements, and strategic partnerships.

Long Beach, Ca

Leveraged an established company's core skills into a new market start-up business capturing new markets and channels. Developed and managed internal and external marketing programs. Managed strategic partnerships, product development, and market expansion.

San Francisco Bay Area

Established start-up business leveraging existing markets and channels. Developed and managed internal and external marketing programs. Managed strategic partnerships and out-sourcing, product development, and market expansion. • Created business plan for all channels, marketing plan, financial model, partnership model, and web framework.• Designed marketing programs for multiple channels and partners. Developed full marketing plan including advertising, press coverage, events, trade shows, and sales tools.• Secured major e-commerce accounts for new and on-going sales with a $50 million run rate.

Provided consulting services for financial services firms, manufacturers, distributors, service providers, and e-commerce companies. Areas of consultation encompass development of business strategies including; marketing, operations, and financial requirements. Organized and managed out-source relationships. Developed sales and marketing plans and tools. Created and implemented plans for supporting operations.

Santa Ana, Ca

Planned and implemented a new service and support business including full business plan, marketing, operations, and financial plan. Leveraged key relationships to strengthen channel position and enhance company revenue. Implemented internal start-up business and established partnerships to create efficient, creative and flexible operation.

San Jose, Ca

Led strategic planning, program development, marketing, key vendor management, major business opportunities, and financial analysis. Responsible for profit and loss management of several business segments.