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Core Operating and General Management Strengths:• Strategic Account Development• Customer Service Management • Tactical Analysis, Margin Improvement• Project Management• Process Improvement and Efficiencies • Multiple Industry Compliance Management• Team Building, Employee Improvement, Skill Set Matching• Improvement of Lifetime Customer ValueI'm a multifaceted operational executive that has worked with a wide range of companies, from small startups to industry leaders. I bring a unique combination of strategic thinking, marketing insight, tactical analysis, and process focus, resulting in maximized lifetime customer value and profitability. Through a hands-on approach, I'm able to distill complex technical and non-technical concepts into actionable plans. I enjoy creating and expanding consumer businesses, building strategic relationships, and maximizing profitability in evolving markets. I'm a no nonsense manager that has made his living improving operations, enhancing revenue streams, creating efficiencies, and orchestrating operational turnarounds. My management style is collaborative, candid, and nonpolitical, with the willingness to defer my personal goals to company success.
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General ManagerEnvironment ControlSanta Rosa, Ca, Us -
General ManagerEnvironment Control Mar 2023 - PresentSanta Rosa, California, United States -
Director Of OperationsEnvironment Control Dec 2019 - PresentWindsor, California, United States -
Manager Of OperationsEnvironment Control North Bay Dec 2018 - PresentWindsor, Ca
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Manager Of OperationsEnvironment Control North Bay Dec 2018 - Dec 2019Sonoma County, Ca
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Service Delivery And Account ManagementKlh Consulting, Inc. May 2017 - Dec 2018Sonoma County, CaMultiple responsibilities in a high growth IT Managed Services Provider. Focusing on strategic account management and delivery of client support via call center and onsite support. Responsibilities include the review and adjustment service delivery process, establish performance metrics, and manage team improvement. Establish best business practices while preparing the team for large scale growth. Manage large accounts providing best in class service while increasing customer value
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Vp Of Operations / Strategic AccountsSingle Source Solutions, Inc. May 2015 - Dec 2016Santa Rosa, CaEstablished and managed all operational functions for a start-up on-line wine marketplace, including finance, human resources, legal, and information technology. Managed product marketing and software development to correspond with corporate goals. Recruited, developed and managed cross functional support teams. Responsible for the acquisition and management of strategic accounts, including national and international hotel brands, major hotel management companies, and vendor partners. • Created full forecasting, budget and performance models.• Implemented nationwide compliance discipline with internal resources and third-party vendor partners.• Created a complete customer service mechanism with call center, web, and self-help support.• Built and managed financial, support, marketing, and compliance teams. -
Chief Operating OfficerSynergy Teleservices, Contact Center Compliance Aug 2008 - Apr 2015Sonoma County, CaManaged operational functions for multiple, commonly owned, consumer and business service organizations. Responsible for all corporate services including finance, customer service, legal, compliance, human resources, information technology, software development, and product management. Responsible for management of merchant payments in a card-not-present environment, business development, client and end-customer retention. Other responsibilities include corporate communications, and web ecosystems. • Implemented full upgrade of financial services, cash flow management, financial models, and reporting.• Increased profitability in a declining market by reducing operational costs by $1,400,000 annually.• Completed restructure of customer service team and function resulting in a 19% increase in lifetime customer value.• Overhauled payments function resulting in 30% savings and improved industry position.• Designed and implemented comprehensive industry compliance imitative resulting in full adherence to state and federal regulations -
Vice President Marketing & Business DevelopmentPriority Lending Mortgage Corporation May 2005 - Aug 2008Responsible for all new client and client retention marketing efforts, and corporate communications. Instrumental in all business expansion and strategic initiatives, and business expansion. Other responsibilities included web site management, telemarketing campaigns, media management and real estate business operations
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Vice President MarketingBenchmark Lending Group Aug 2003 - May 2005Sonoma County, CaResponsible for all advertising, corporate communications, compliance, and marketing programs. Other responsibilities included web site development, customer retention programs, sales tool development and media management. -
Vp Sales Operations & MarketingKemper Warranty Services May 2001 - May 2003Sonoma County, CaDeveloped and launched innovative products for agent / broker channel. Responsible for product development, marketing, program management, operational requirements, and strategic partnerships.
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Vice President Of MarketingSatisfusion, Inc. Mar 2000 - May 2001Long Beach, CaLeveraged an established company's core skills into a new market start-up business capturing new markets and channels. Developed and managed internal and external marketing programs. Managed strategic partnerships, product development, and market expansion.
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Vice President Warranty ServicesAig May 1999 - Feb 2000San Francisco Bay AreaEstablished start-up business leveraging existing markets and channels. Developed and managed internal and external marketing programs. Managed strategic partnerships and out-sourcing, product development, and market expansion. • Created business plan for all channels, marketing plan, financial model, partnership model, and web framework.• Designed marketing programs for multiple channels and partners. Developed full marketing plan including advertising, press coverage, events, trade shows, and sales tools.• Secured major e-commerce accounts for new and on-going sales with a $50 million run rate. -
PrincipalF. Roosen Group Nov 1996 - May 1999Provided consulting services for financial services firms, manufacturers, distributors, service providers, and e-commerce companies. Areas of consultation encompass development of business strategies including; marketing, operations, and financial requirements. Organized and managed out-source relationships. Developed sales and marketing plans and tools. Created and implemented plans for supporting operations.
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Sr. Manager Value Added ServicesIngram Micro Sep 1994 - Nov 1996Santa Ana, CaPlanned and implemented a new service and support business including full business plan, marketing, operations, and financial plan. Leveraged key relationships to strengthen channel position and enhance company revenue. Implemented internal start-up business and established partnerships to create efficient, creative and flexible operation.
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Customer Service ManagerAcer Mar 1991 - Aug 1994San Jose, CaLed strategic planning, program development, marketing, key vendor management, major business opportunities, and financial analysis. Responsible for profit and loss management of several business segments.
Frans Roosen Skills
Frans Roosen Education Details
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Finance
Frequently Asked Questions about Frans Roosen
What company does Frans Roosen work for?
Frans Roosen works for Environment Control
What is Frans Roosen's role at the current company?
Frans Roosen's current role is General Manager.
What is Frans Roosen's email address?
Frans Roosen's email address is fr****@****ink.net
What is Frans Roosen's direct phone number?
Frans Roosen's direct phone number is +170747*****
What schools did Frans Roosen attend?
Frans Roosen attended Brigham Young University.
What are some of Frans Roosen's interests?
Frans Roosen has interest in Golf, Fishing, Mountain Biking.
What skills is Frans Roosen known for?
Frans Roosen has skills like Strategic Partnerships, Start Ups, Product Marketing, Leadership, Management, Strategy, Business Development, Marketing Management, Marketing, Program Management, New Business Development, Account Management.
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Frans Roosen
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Frans Roosen
Belgium
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