Frans Rosti Email & Phone Number

Pforzheim, BW, DE

Pforzheim, Baden-Württemberg, Germany

Helsinki, Finland

• Senior technical support for a global technology company via phone, in both Finnish and English.
• Supporting customers with their smart devices and personal computers, as well as associated services and accessories.
• Performing technical troubleshooting, mentoring support advisors, and handling advanced technical procedures.
• Cross-departmental communication with engineers, dispatchers, and other support teams to resolve issues.

Helsinki, Finland

• First line technical support for a global technology company via phone, in both Finnish and English.
• Supporting customers with their smart devices and personal computers, as well as associated services and accessories.
• Performing technical troubleshooting, remote hardware diagnostics, and answering non-technical queries.

Helsinki, Finland

• Six-month work contract with a fast-growing FinTech start-up.
• Provided customer support and technical troubleshooting via chat, email, and phone, in both Finnish and English.
• Communication with internal teams to provide accurate updates to the public help centre, ensuring a high standard of technical writing on each article.
• Upheld data privacy and compliance standards when dealing with customer information, including training in AML, anti-fraud, and anti-bribery.

Dublin, Ireland

• Lead the day-to-day operations of a team of contact centre agents.
• Implemented development strategies by analysis of key performance indicators.
• Worked together with the client regarding the internal processes and procedures.
• Assisted in the running of the Social Media / Community support team.

Dublin, Ireland

• First- and second-level technical troubleshooting assistance via phone, chat, and email, in Finnish and English.
• Data collection and analysis to aid product and service development.
• Updated support resources regarding internal processes and procedures.
• Floor-walking and 1-to-1 training to support advisors.

Dublin, Ireland

• Technical troubleshooting via phone, chat, and email. Finnish and English language.