● Implemented a digital system for receipts resulting in a 90%-time reduction on task.● Improved laundry logistic systems resulting in an efficiency of £30,000 per year.● Performed a customer service application improving the customer satisfaction by 100%.● Managed an 800+ units’ portfolio and respective negotiations and renewals.● Coordinated rehabilitation of 15 properties simultaneously saving 15% of negotiated budget.● Carried out a preventive maintenance plan within… Show more ● Implemented a digital system for receipts resulting in a 90%-time reduction on task.● Improved laundry logistic systems resulting in an efficiency of £30,000 per year.● Performed a customer service application improving the customer satisfaction by 100%.● Managed an 800+ units’ portfolio and respective negotiations and renewals.● Coordinated rehabilitation of 15 properties simultaneously saving 15% of negotiated budget.● Carried out a preventive maintenance plan within properties saving 20% of maintenance budget monthly. ● Developed a new invoice system resulting in 1-week administration work decrease per month. Show less

● Achieved a digital system to organise and receive work orders improving efficiency by 100%.● Created a digital system to report and control repairs, check ins/outs and cleanings of properties.● Led a 30+ people team coordinating different departments accomplishing KPI’s 100% of the time.● Applied Lean, Six Sigma & Kaizen methodologies knowledge with a digital system reducing operational costs by 50%.● Maintained quality and promptness in repairs and cleaning of properties with… Show more ● Achieved a digital system to organise and receive work orders improving efficiency by 100%.● Created a digital system to report and control repairs, check ins/outs and cleanings of properties.● Led a 30+ people team coordinating different departments accomplishing KPI’s 100% of the time.● Applied Lean, Six Sigma & Kaizen methodologies knowledge with a digital system reducing operational costs by 50%.● Maintained quality and promptness in repairs and cleaning of properties with a satisfaction of over 80%.● Liaised with landlords, tenants and public authorities to comply with regulations. Show less

● Increased customer satisfaction and property ambiance by applying a regular training system for cleaners.● Carrying out measurements and fllorplans, energy certificates, work budgets, real estate appraisals and valuations.● Billing, control of payments and collections.● Dealing with administrators: Property Registry, Commercial Registry.● Marketing department supporting work.● Customer service department supporting work.

Sports journalist