Frans Wilbrink Email & Phone Number

United Kingdom

Arrowsphere is the leading cloud management platform to help partners to increase their cloud business and make the administration more effective and easy for all public cloud vendors in SaaS, PaaS and IaaS.

Emea

Responsible for PreSales operation in the EMEA region.Achievements:• FY21 (in progress) ~$1.2M renewals• FY20 $626K new business sales and ~$3M renewals• FY19 $578K new business sales-Our proven endpoint management solution, Radia, has been widely adopted by the Fortune 1000 and with industry-leading customer satisfaction scores, provides an outstanding reference base in theenterprise market. -Sentient See&Fix is a unique and exciting Operational tool that gives customer real-time visibility and remediation capabilities allowing them to check their compliance and act in seconds instead of hours, days or weeks.-ShareInsights is the BigData solution that enables customers to rapidly create solutions getting value out of their (hadoop and AWS) datalakes.-The CloudPlatform solution, acquired from Citrix, powers the world’s largest public and private clouds.Responsibilities:-Work closely with the EMEA Regional Director to support Client and Partner meetings -Develop new go-to-market strategies in cooperation with the EMEA Regional Director-RFI and RFP responses -Partner enablement-Give product demonstration workshops-Run Proof of Concept (POC) projects for new prospects-Manage customers use of Accelerate products in order to drive a measurable increase in customer satisfaction and sales within the EMEA region.

Reading, United Kingdom

As the OMCS Solution Managers I played a key role in the attainment of new customers by leading the development of complex solutions that are both operationally and commercially sound. I worked closely with customers and Oracle sales and delivery teams. OMCS Solution Managers convince customers of the benefits of the solution and its effectiveness in meeting their requirements. The role required interaction with senior customer contacts - CIO, CFO, Operations Managers, Consulting and Legal Firms - and internally with Oracle management at all levels. Responsibilities:• Initiate customer contact to determine the customer’s requirements• Create customer-specific solutions that address the needs of the customer and OMCS• Use strategic and tactical thought to create cost and risk models that balance the needs of the customer and OMCS• Prioritise, communicate and mitigate issues and risks with internal stakeholders• Manage approval of the complete operational solution through Oracle’s approval process• Manage multiple approval cycles with speed and effectiveness to achieve deal timelines• Present the solution and value proposition to the customer• Explain how the solution will be delivered• Negotiate and manage approval of changes to OMCS delivery standards to reflect the customer’s commercial, operational, security and service level requirements• Provide smooth and efficient transfer from pre-sales to OMCS delivery teams• Recommend improvements to OMCS services, costing methods, and terms & conditions.

Watford, United Kingdom

My job was to manage the delivery of hosting & Support services to all Succeed customers. I managed, coached and developed a team of support analysts to ensure that support & hosting services are carried out in line with defined service level agreements.Additionally I participated in (pre-)sales activities for hosting and support opportunities.As part of this role I was a speaker at the UKOUG (UK Oracle User Group)

Responsible for Cedar Consulting’s Application Managed Services (AMS) operation which offered support and managed hosting services for PeopleSoft customers.In addition to the role of managing Cedar’s AMS I have undertaken the following engagements:AKZO Nobel (UK)AMS Manager Successfully transitioned hosting and support from internal hosting+support to Cedar hosting+supportReckitt BenckiserAMS Manager Successfully designed infrastructure and installed PeopleSoft HRMS v9.1. on MS SQLNHS ScotlandAMS Manager Refresh of the PeopleSoft hardware and infrastructure.PeopleTools upgrade from PT8.17 to PT8.22, which included an upgrade of Tuxedo and BEA Weblogic.WillisAMS Manager Successfully designed infrastructure and installed PeopleSoft FSCM v9.0. on MS SQL 2005Spire HealtcareAMS Manager Hardware/Infrastructure review.Successfully coordinated and installed a reverse proxy server setup for PeopleSoft eRecruit moduleBritish Red CrossAMS Manager Successfully installed a reverse proxy server setup for a custom picture upload moduleAudit CommisionAMS Manager Successfully coordinated the installation of PeopleSoft HRMS v9.0.DLA Piper LLPAMS ManagerPeopleTools upgrade from PT8.45 to PT8.49, which included an upgrade of Tuxedo and BEA Weblogic.DLA use MS SQL 2005.GAPAMS ManagerTechnical support for the switchover project, switching from PeopleSoft HRMS 7.5(UK) to PeopleSoft HRMS 8.9 (Global) and archiving of the old application.Baker & McKenzie LLP AMS ManagerInstallation of HR v9.0 first at a temporary hosting solution and when the final hardware was available onsite, on the client’s hardware using MS-SQL as the RDBMS.AegisAMS Manager Successfully installed PeopleSoft HRMS v9.0. As part of the AMS agreement, Cedar AMS is supporting this application on an ongoing basis.

PeopleSoft Support ManagerResponsible for delivery of PeopleSoft support within Compel Business Solutions to Application Managed Service customers. A predominantly remote delivery model, this involved: • Monitoring and managing legacy support contracts• Interim Management of the Oracle Application Managed Services (AMS) group (team management, recruiting, etc.)• Managing team of service desk analysts• Definition and implementation of ITIL processes• Delivery of pre-sales support• Development of service offers• Definition of business plans• Occasional onsite technical consulting• Upgrade of HRMS at Ernst & Young London

System administrator and Database Administrator in the PeopleSoft 'EM ops Europe' team for Oracle in Reading, UK.Responsible for all environments (Databases, application servers, webservers, file servers etc.) for the 'ex-peoplesoft' GSC EMEA, Development, QA , PRD and translations teams.

System administrator and Database Administrator in the PeopleSoft 'EM ops AsiaPac' team for PeopleSoft in Sydney.Responsible for all environments (Databases, application servers, webservers, file servers etc.) for the GSC Asiapac, Development, QA and PRD teams.

Technical analyst in Global Support Centre of Peoplesoft in Amsterdam.Also responsible for all the test environments for GSC in Europe.

Volunteer moderator for website with forum on PalmOS/WebOS based devices (i.e. early smartphones)

I was responsible for the translations systems (both translation tools and PeopleSoft Systems). I also advised the translators on translations of technical terms