• Responsibility for IS/IT operation for CZ/SK, support for RUS, TR, FR• Responsibility for HW purchase, development, operation and implementation IT systems • Implementation IMS/DMS incadea (Turkey, Paris)• Negotiation with the suppliers• Business process improvement

Analysis and consultation for Dealer management system implementation and connection with information systems on dealer or distributor level. Implementation of document management systems and document approval systems implementation. Analysis and consultation for CRM systems implementation and data migration. Analysis and consultation interconnection possibility for your systems and data migration. SharePoint Foundation server implementation and setup.

• Managing service network (20 countries over the world, 150 service points)• Team leadership (7 employees)• Managing spare part sales (annual turnover 45 mil. CZK)• Negotiation with suppliers • Support for service network (Spare part catalogues, trainings, workshops documentation) • Definition of strategy and processes for the After Sales department• Monitoring efficiency of cost and cost saving• Statistics and budgets• Debt collection• Acquisition of local accessory suppliers • And of course: Solving customer problems

• Responsibility for searching new service partners and network development• Setup procedures and creating policy of aftersales department• Cost efficiency monitoring• Warranty claims approving• Training service partners• Searching of local accessories suppliers – negotiation with the suppliers• Controlling stock inventory• Technical support for service network• Providing assistant services for customers• Communication with customers• Service network training

• Responsibility for IS/IT operation in the company (30 internal employees) and Kia dealer network (71 dealer point)• Responsibility for HW purchase, development, operation and implementation IT systems within Kia – negotiation with the suppliers• Preparing a following budged (approx. 9 mil. CZK)• Finding way for cost reduction• Reporting a efficiency monitoring for all department based on data evaluation• Employees and external companies leading• Project steering for Kia Europe projects (One IT) • Training a support software used in dealer network• Creation of strategy and preparation of proposal for future development• Web base training system management• Building administration Important points:• Development and implementation Dealer management system, together with suppliers including connection with importer database and software. Full development, connection a setup to 100% dealer network within one year – project steering• Change importer systems to ERP SAP, including to full connection to Dealer management system – steering multicultural project team of 19 persons (KR, GB, DE, CZ)• Hardware replacement, switching to newest technology. Project Microsoft Awards 2011 finalist (http://www.kpcs.cz/n/26/Microsoft-Awards-2011-KPCS-CZ-finalistou-souteze)• Implementation system for document approving

• Support, training and implementation DMS • Technical support and trainer fleet management systems • Learning management administrator • Intranet coordinator • Translation PC programs • Correction of translations • Technical support for trucks and coaches• IT administrator

• Technical support and trainer for lawnmowers and chainsaws• Lawnmowers and chainsaws salesman