As IT Manager, I'm responsible for streamlining and maintaining several technical processes within the company. I exercise due diligence in overseeing all network and computer systems, from installation to continual maintenance.

Working as Lead IT Engineer, I manage our exceptional in-house IT team and NOC operators. I am responsible for setting up and monitoring the various MSP portals our clients use, as well as delegating remediation tasks should problems arise. I continuously keep my technical knowledge up-to-date by hosting and partaking in weekly meetings with the team, where we strategize on how to provide cutting-edge solutions to our clients.

As IT manager, I was responsible for ensuring that all technical aspects of the Network ran smoothly. In managing the appropriate helpdesk and ticketing systems, I was able to either quickly resolve any problems that arose, or delegate the task to the appropriate party.

In my extensive time spent as assistant IT manager, I was able to continuously develop and hone my knowledge and skills. This was an invaluable time, as I was able to partake in overseeing the growth and development of the IT realm firsthand: through software, network and hardware developments. I managed and oversaw