Francis Wu Email & Phone Number

Seattle, Wa, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Xemelgo puts the factory floor at your fingertips. Xemelgo is an innovative Smart Factory software suite that transforms the way manufacturers operate. Leveraging the power of IoT technology, our suite helps businesses eliminate waste and improve operational efficiency. With Xemelgo, you get real-time information, intelligent alerts, and powerful insights into all stages of production, allowing you to optimize your operations like never before. From raw material to finished goods and beyond, Xemelgo makes it easier than ever to manage your Work-in-Process, Inventory, Assets, Shipments, and more from any web or mobile device.

Santa Clara, California, Us

Provided on-site customer support for product installation as well as a deep-dive of product architecture and functionality. Led qualification phase of Lumada Core 2.0 release, scheduling milestones and deliverables, creating dashboards for developers, qualification engineers, and tech writers to help with issue prioritization, and for the leadership team to understand the current state of the release.Led initiative to improve the CI / CD process for the product. Collaborated and drove the team to improve the check-in-to-feedback window from 1-2 days to 30 minutes.Wrote functional specs, gathered requirements, and created UI mockups for engineering teams to understand the what and why of the feature.

Santa Clara, California, Us

Led product team, engaging with PMs on vision, and driving multiple release and delivering features to key customer that enabled further sales of $20+ million.Engaged and trained sales, support, services, on deploying, upgrading, and maintenance of the product, while also gathering feedback to ensure that their issues are also addressed, which reduced issue escalation to Engineering by 50%.

Santa Clara, California, Us

Created team vision and goals, implementing processes around closing escalations. Collaborated heavily with support organizations to create a reliable customer support engineering presence. Was regarded as the model relationship between engineering and support.Rallied team and resolved multiple highly visible and severe customer escalation that eventually led to accounts that grew to $100+ million.

Santa Clara, California, Us

Led cross-site QA team to evolve and reinforce best practices and processes around qualification, bug lifecycle, and test strategy creation, including developing and templatizing test strategies to ensure consistent testing processes across engineering sites in Bellevue, Santa Clara, and Japan.Researched, designed and automated networking configuration procedure for Hyper-V host. Created a whitepaper which was shared with support and services team to streamline knowledge.Racked, cabled, and configured server, storage, and networking components to build out appliances for qualification team, learning about MAC addresses, WWNs, LDEVs, storage pools, Brocade NoS and FoS, Cisco NX-OS, FCOE.

Fort Mill, Sc, Us

Pre-certification tests on titles for the Xbox 360, XBLA, Windows Phone and Windows 8:Test 1-3 titles a week for any certification violations and ad-hoc testing for functional issues using various bugging tools.Photosensitive Epilepsy (PSE): Full playthrough of each title for any PSE issues using Harding FPA G2 to capture and analyze video footage.

Helped think of creative ideas for the various projects they were working on

Taipei, Select State, Tw

Created an IPhone game: The Rabbit RoomIt is an escape gameGUI, art, program, were all made from scratch

Computer Science

High School Diploma