• Enhanced organizational effectiveness by delivering innovative training and business improvement solutions tailored to clients' specific needs.• Conducted comprehensive needs analysis based on relevant data and source content by collaborating closely with clients and internal stakeholders.• Collaborated with cross-functional teams, including Instructional Designers, Content Developers, Media Teams, Project Managers and Quality Control Specialists, to identify each projects design strategy.• Managed project timelines and created high-level design and style guides, ensuring alignment with project requirements.• Designed eLearning storyboards to create a clear vision for client and developers regarding content, visuals, interactions, and narration to ensure engaging learning experience.• Created various course material assets, such as job aids, reference guides, facilitator and participant guides, and scripts, to support training solutions.• Enhanced learner performance through implementation of skill checks, role activities, drills, simulations, and gamification elements in learning experiences. • Produced dynamic and interactive instructor-led, virtual instructor-led, web-based, and blended training programs, fostering engaging learning environments.

World’s largest independent airport lounge network at 140 locations worldwide – unionized environment.• Implemented comprehensive training initiatives for frontline guest service executives, optimizing customer service and staff productivity.• Identified and executed training to enhance organizational effectiveness, resulting in a remarkable 20% reduction in turnover within a 6-month timeframe.• Mentored a diverse team of 190 guest service executives and attendants, providing guidance and support to maximize their professional growth and performance.• Formulated and implemented employee training and development plans, delivering constructive feedback to ensure timely skill enhancement.

• Identified and assessed future and current training needs by conducting comprehensive job analyses, analyzing career paths, reviewing annual performance appraisals, and consulting with line managers.• Monitored and evaluated the effectiveness of training programs, consistently measuring and analyzing key metrics to assess their impact.• Effectively managed the training budget, ensuring cost-efficient delivery of training initiatives. Maintained accurate and up-to-date training records to track progress and facilitate reporting.• Demonstrated a strong commitment to staying updated on the latest training trends, developments, and best practices.

Award-winning international airline• Conducted comprehensive training needs analysis, leveraging evidence-based trends, to develop curriculum and accompanying materials that significantly improved customer and staff safety.• Served as an assessor/auditor on multiple compliance training courses, documenting accurate records and ensuring adherence to industry standards.• Designed and delivered dynamic training courses tailored to a diverse multicultural audience catering to different learning preferences.• Demonstrated exceptional leadership skills by managing a core training team of over 50 members, fostering a collaborative and productive environment. • Mentored and provided timely and constructive feedback to facilitate the successful onboarding of new Training Specialists, Training Officers, and Part-Time trainers, resulting in their seamless integration into the organization.• Implemented safety protocols and successfully reduced workplace injuries by over 95% within three months of completing Certification in Occupational Health and Safety course.

• Participated in the design and implementation of training sessions for internal/external customers to enhance/maintain knowledge and skills required to identify and manage potential safety-sensitive situations through the application of industry best practices and procedures to reach the desired outcome.• Identified delivery platform options to maximize learner-centered approach, and minimize operational impact.• Supported Executive Team in conducting selection centers for Senior Executive applicants to ensure they met all criteria and possessed the ability to lead the team in alignment with the vision, mission, and goals of the company. • Provided constructive feedback to senior leadership with regard to behavioral performance guidelines.• Communicated with Executive Team on observed, discussed, and documented behavioural competencies with the senior leadership team and recommendations for corrective action.

• Demonstrated strong leadership as a Cabin Manager, successfully leading and managing cabin crew teams ranging from 9 to 25 flight attendants on domestic and international flights prioritizing exceptional customer service and safety of all staff and passengers.• Played a key role in conducting pre-flight staff briefings, and actively participated in decision-making process to ensure the readiness of the crew for flights.• Maintained a secure and safe environment for passengers,effectively addressing and resolving complaints, managing cases of illness, handling unruly behaviour, and addressing various passenger issues with tact and diplomacy.