Recruiting, training supervising and appraising employee performance and helping them to reach personal quotas/ team quotas.Overseeing pricing and stock control also suggesting new items that may appeal to consumers.Manage Associates, Team Leads, Cashiers, and other people working on the ground.Meet financial objectives by preparing an annual budget, scheduling expenditures, analysing variances and initiating corrective actions.Handling customer queries, issues and complains both email and calls.Analysing operation and financial statements and send KPI to District ManagerEnsuring standards for quality and customer service are met by the sites.Assisting District Manager in handling various sites.april 2013 – march 2016Team Leader / Supervisor Digiphoto Entertainment Imaging• Stationed in various parks (Marina Bay Sands / Sentosa / Mount Faber).• Coaching, Counselling and Training sales strategies to new employees.• Managing Inventories and stock, including keeping detailed records of inventory used in sales• Maintain outlet cleanliness, safety and health measures.• Set sales targets and motivate team membersOversee day to day operations when site manager is out of office.

Knowledgeable to different types of POS systems.Accepts cash, checks, or bankcards for payment; completes check and bankcard or membership transactions according to established procedure. Counts monies and casino chips, doing Day-End procedure for the outlets.Making reports to the auditors.

Plays as a brand ambassador and making sure that every customer is satisfied with their needs.Coaching new staff in line with the standards of making handcrafted beverages.Trained to do inventory and variances tracking.Daily and monthly sales highlights reported to Supervisor / Manager.