Fran Zaia Email & Phone Number

Nashville, Tn, Us

Thomas Watson said, “The ability to ask the right questions is more than half the battle of finding the right answers.” As a Client Engagement Manager, my focus is to understand your request by asking the right questions in order to pursue the proper course of action. When all is said and done, I ensure our team of exceptional consultants has a clear definition of your vision, goals and objectives so that your project will succeed.

Raleigh, Nc, Us

Passionate about the value of establishing strong working relationships with partners and clients. I do this by creating clear and well defined plans for our leadership and consultants to execute. > Focus on establishing long term successful partnership > Drive development of long term growth plans, profit and goals> Contribute to long range growth and planning

Austin, Texas, Us

Dedicated to the development of creating strong business relationships with my customers. By aligning my customers strategies for current and future business requirements with Oracle's HCM product and services. I do this by:> Regular Scheduled Cadence Meetings> Quarterly Business Reviews> Contract Renewals> Strategic Guidance > Customer OnBoarding> Team Collaboration > Knowledge Sharing

A successful implementation of HR/PR and Benefits data requires planning, commitment and a very strong sponsorship from both parties going through the process. It is also critical the the needs of management and end users be clearly communicated and understood and agreed to by both parties. >Manage customer relationships variety of Industries >Encourage Team Collaboration to achieve goals and objectives>Created Implementation guidelines and materials >Sell to client base additional products and services

> Providing consulting support to local business start up. * Customer Support System * Customer Service Training

Weston, Fl, Us

Manage the overall relationship between client and Ultimate Software by providing the following:> Managed external customer relationships > Synchronized internal teams: product development, sales, consulting and support to address customer specific needs> Aligned strategies of client portfolio for current and future business requirements > Grow customer portfolio with new products and services> Measured on customer retention and referencibility of portfolio, 97% goal attainment > Recognized and awarded annually for performance and client metrics

Los Gatos, California, Us

• Managed external client implementation process; national client base• Developed functional requirements, solutions design, and prototypes• Coordinated internal team and all levels of project planning; time management, issue resolution, resource scheduling• Oversaw functional specifications, user acceptance testing, and transition to internal customer service team• Created change control requirements, and identified resource needs based on statement of work

• Industries: Telecommunications, Long Term Care Facility Management, Manufacturing, Insurance• Managed implementation plan ensuring effective task achievement with high service standards • Collaborated with internal and external team partners including sales and service• Communicated daily with client and internal IT/HR departments to execute plan deliverables• Consulted to new customers on ways to maximize use of ADP products and technology

Delivered on a three pronged service delivery model> Workflow assessment,> Software Selection> Project Management To a national customer base New England and New York

Start Up Company hired to develop Habama's implementation methodology and to deliver on implementation projects.

Started my career with Ceridian implementing software application for payroll and human resources. Moved to District Manager of Implementation Services, and ended my career as Regional Manager of Professional Services North East.