Fran Zaia Email and Phone Number
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Frances Zaia is an accomplished client relations, customer success and implementation management leader with deep expertise in software consulting and SaaS technology. Career track record of guiding clients through all stages of the sales and relationship management lifecycle including pre and post-sales, onboarding, implementation and renewals. Recognized as a customer-centric strategist passionate about harnessing the power of technology to drive business performance and maximize return on investment (ROI).Specialties:● Customer Success● Strategic Planning● Strategy Consulting● Project Management● Business Development● Cloud, PAAS, IAAS, SAAS● Human Capital Software● Quality Assurance & Standards● Cross-Functional Collaboration● Payroll & Compensation Systems
Mosaic Consulting Group
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Client Engagement ManagerMosaic Consulting Group Mar 2021 - PresentNashville, Tn, UsThomas Watson said, “The ability to ask the right questions is more than half the battle of finding the right answers.” As a Client Engagement Manager, my focus is to understand your request by asking the right questions in order to pursue the proper course of action. When all is said and done, I ensure our team of exceptional consultants has a clear definition of your vision, goals and objectives so that your project will succeed.
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Director Of Strategic ServicesVintage Hill Consulting Aug 2020 - Mar 2021Raleigh, Nc, UsPassionate about the value of establishing strong working relationships with partners and clients. I do this by creating clear and well defined plans for our leadership and consultants to execute. > Focus on establishing long term successful partnership > Drive development of long term growth plans, profit and goals> Contribute to long range growth and planning -
Business Advisory Services ManagerOracle Aug 2015 - Jul 2020Austin, Texas, UsDedicated to the development of creating strong business relationships with my customers. By aligning my customers strategies for current and future business requirements with Oracle's HCM product and services. I do this by:> Regular Scheduled Cadence Meetings> Quarterly Business Reviews> Contract Renewals> Strategic Guidance > Customer OnBoarding> Team Collaboration > Knowledge Sharing -
Implementation ManagerCommonwealth Human Resources And Payroll Company Apr 2015 - Jul 2015A successful implementation of HR/PR and Benefits data requires planning, commitment and a very strong sponsorship from both parties going through the process. It is also critical the the needs of management and end users be clearly communicated and understood and agreed to by both parties. >Manage customer relationships variety of Industries >Encourage Team Collaboration to achieve goals and objectives>Created Implementation guidelines and materials >Sell to client base additional products and services
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Customer Service ProfessionalConsulting Sep 2014 - Mar 2015> Providing consulting support to local business start up. * Customer Support System * Customer Service Training
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Executive Relationship ManagerUltimate Software Oct 2008 - Aug 2014Weston, Fl, UsManage the overall relationship between client and Ultimate Software by providing the following:> Managed external customer relationships > Synchronized internal teams: product development, sales, consulting and support to address customer specific needs> Aligned strategies of client portfolio for current and future business requirements > Grow customer portfolio with new products and services> Measured on customer retention and referencibility of portfolio, 97% goal attainment > Recognized and awarded annually for performance and client metrics -
Principal ConsultantXactly Corporation Oct 2007 - Sep 2008Los Gatos, California, Us• Managed external client implementation process; national client base• Developed functional requirements, solutions design, and prototypes• Coordinated internal team and all levels of project planning; time management, issue resolution, resource scheduling• Oversaw functional specifications, user acceptance testing, and transition to internal customer service team• Created change control requirements, and identified resource needs based on statement of work -
Project ManagerAdp Time And Labor Dec 2006 - Sep 2007• Industries: Telecommunications, Long Term Care Facility Management, Manufacturing, Insurance• Managed implementation plan ensuring effective task achievement with high service standards • Collaborated with internal and external team partners including sales and service• Communicated daily with client and internal IT/HR departments to execute plan deliverables• Consulted to new customers on ways to maximize use of ADP products and technology
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Co-Founder And Managing PartnerAlexander And Zaia Consulting Inc.- Consulting Services, Human Resources And Payroll Mar 2001 - Dec 2005Delivered on a three pronged service delivery model> Workflow assessment,> Software Selection> Project Management To a national customer base New England and New York
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ImplementationHabama 2003 - 2004Start Up Company hired to develop Habama's implementation methodology and to deliver on implementation projects.
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Regional Manager Professional ServicesCeridian Employer Services 1987 - 1998Started my career with Ceridian implementing software application for payroll and human resources. Moved to District Manager of Implementation Services, and ended my career as Regional Manager of Professional Services North East.
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PayrollMassachusetts Company 1982 - 1983
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ArrHarvey Industries 1978 - 1981
Fran Zaia Skills
Frequently Asked Questions about Fran Zaia
What company does Fran Zaia work for?
Fran Zaia works for Mosaic Consulting Group
What is Fran Zaia's role at the current company?
Fran Zaia's current role is "Strive not to be a success, but rather to be of value." Client Engagement Manager, Mosaic Consulting Group.
What is Fran Zaia's email address?
Fran Zaia's email address is fz****@****ast.net
What is Fran Zaia's direct phone number?
Fran Zaia's direct phone number is +197838*****
What are some of Fran Zaia's interests?
Fran Zaia has interest in Social Services, Children, Economic Empowerment, Environment, Human Rights, Animal Welfare, Arts And Culture.
What skills is Fran Zaia known for?
Fran Zaia has skills like Crm, Leadership, Management, Business Intelligence, Professional Services, Employee Benefits, Human Resources, Consulting, Account Management, Software Implementation, Project Management, Saas.
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