Franz Dahmen Email & Phone Number

Nice, Fr

Nice, Provence-Alpes-Côte D'Azur, France

Nice, Provence-Alpes-Côte D'Azur, France

Paris Area, France

• Development of procedures of guest relations management and quality of service (incident report - system of VIP recognition - alocation of amenities)• Support of the VIP clientele and follow up on customer satisfaction throughout the stay• Management of online reputation and in charge of responses to online comments on various platforms• Enhancement of the hotel services and optimization of sales (upsell of 25 K € per year – top performance of all hotels in the group)• Front of House duties : Coordination of rooms allocation, Duty manager, Accounts receivable tracking, Supervision of the general fund• Management of complaints and incidents and coordination with all the services of the hotel• Implementation of the « Luxury Attitude » within the Front Office team• Reception Tasks : welcoming of the guests, check-in check-out, cash holding, shift management

Paris Area, France

• Management and monitoring of the team, tasks distribution and follow up on procedures• Assistance of the Front Office Manager in the management and optimization of the Front Office services • Preparation of the arrivals and departures of the day• Coordination of rooms allocation with the housekeeping department• Duty manager on the weekend in charge of reservations, reports, supervision of all services• Development of quality procedures at a 5-star level• Accounts receivable tracking• Relocation management in case of overbooking• Supervision of the general fund• Management of the SPG program (Starwood loyalty program)• Reception Tasks : welcoming of the guests, check-in check-out, cash holding, shift management

Paris Area, France

• Welcoming, support and information of the guests• Check-in and check-out procedures• Management of reservations and rooms distribution• Cash holding• Handling special requests• Development of prodecures of reception at a 5-star level• Independent shift management

Paris Area, France

• Anticipation, management and monitoring of customers’ requests, ensuring optimal satisfaction• Advice on regional activities, organization of stays and coordination of various reservations (cultural, touristic and sporting activities, restaurants, tours, cruises, etc.)• Ensuring the quality of hotel services in accordance with the standards of the Plaza• Supervision of bellboys, porters and valets

Paris Area, France

• Welcoming, support and information of the guests• Check-in and check-out procedures• Management of reservations and rooms distribution• Cash holding• Handling special requests• Independent shift management

Paris Area, France

• Welcoming, support and information of the guests• Check-in and check-out procedures• Cash holding• Handling special requests• Advice and support in the preparation and organization of guest’ trips: visit suggestions, recommendations and reservations for restaurants, shows, plays, sporting events, etc.

Paris Area, France

• Customer support and information according to the criteria and procedures in effect at the Ritz Paris• Development of a customer service and guest relation management of excellence and personalized in order to increase brand loyalty• Support of the prestigious clientele and representative for English and Spanish-speaking clients• Work in collaboration with all departments and services (luggage, room service, front desk, housekeeping, etc.)• Daily administrative tasks related to the Guest Relations Service

Oxford, Mississippi Area

• In charge of the international students : classes, accommodation, applications and paperwork...• Liaison with Spanish and French speaking universities• Crisis management and problem solving• Participating in the promotion of the program on a international level

Oxford, Mississippi Area

• Organization of events and activities for the students• Helping international students to develop the english language• Assisting students in developing social skills and mobility

Oxford, Mississippi Area

summer 2010, summer 2011, summer 2012• Manager of a team of 16 counselors• Scheduling, planning activities, delegating and distributing tasks, supervising the counselors• Crisis management and problem solving

Oxford, Mississippi Area

• Organized events and conferences• Team management, team work• Methodical organization

San José, Costa Rica

• Responsible of students groups• Proposed trips for summer• Innovative propositions

Master Of Business Administration (Mba), International Hospitality & Luxury Brands Management

• Program recognized by the French state and accredited to the international level Bac +5 • Work and Study rythm • Thesis : Guest.

Bachelor Of Science (Bs), Hospitality Management & Business Administration

• Global Ambassador (2008-2012) with assistance to international students and multicultural relationships • Member of the Latin American.

Tourism And Hospitality Management

• Exchange program for one semester • Intensive French courses • Tourism and Hospitality Management courses at a Master level

Intensive English Program, English Language And Literature/Letters

• TOEFL : 587 • SAT : 560 • ACT : 19