Franz Dahmen personal email
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Guest Relations Manager - Front of House Manager with 6 years of experience in 5-star hotels in Paris.Graduated with a MBA in International Hospitality & Luxury Brands Management from EMC - IEMI - CMH International Hospitality Management School in Paris.Graduated with a Bachelor degree in Hospitality Management and Business Administration from The University of Mississippi (USA).Professional experiences in luxury hotels :• Guest Relations Manager - Chef de Brigade at the 5-star Hotel Vernet in Paris since February 2016.• Assistant Concierge at the Palace Hotel Plaza Athénée in Paris, in 2015.• Receptionist apprenticeship at the 5* Hotel Intercontinental Paris Avenue Marceau, in 2014.• Concierge - Receptionist internship at the 5* Hotel Champs Elysées Plaza in Paris, in 2013.• Guest Relations internship at the 5* Hotel Ritz Paris, in 2012.EXPERIENCE HIGHLIGHTS :• Luxury Hospitality Management• Luxury Hospitality Marketing• Hospitality Services Financial Management• Revenue Management• Sustainable luxury development• Quality Management• Eco-Tourism• Project Management• Team Management • Computer Skills : Microsoft Office, Property Management Systems Protel, Topsys, Opera et Fidelio• Languages : Spanish (native), English (bilingual), French (full professional proficiency), Portuguese (beginner)Detail-oriented, sociable and devoted personality, these qualities allow me to a fast adaptation, with responsibilities, in order to coordinate projects in autonomy or with a team.Do not hesitate to get in touch with me.Franz Dahmen
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Directeur D'HébergementHotel Massena NiceNice, Fr
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Director Of OperationsHotel Massena Nice Jan 2022 - PresentNice, Provence-Alpes-Côte D'Azur, France
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Front Office ManagerHotel Massena Nice Nov 2021 - Dec 2021Nice, Provence-Alpes-Côte D'Azur, France
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Guest Relations ManagerHotel Vernet Oct 2018 - Dec 2019Paris Area, France• Development of procedures of guest relations management and quality of service (incident report - system of VIP recognition - alocation of amenities)• Support of the VIP clientele and follow up on customer satisfaction throughout the stay• Management of online reputation and in charge of responses to online comments on various platforms• Enhancement of the hotel services and optimization of sales (upsell of 25 K € per year – top performance of all hotels in the group)• Front of House duties : Coordination of rooms allocation, Duty manager, Accounts receivable tracking, Supervision of the general fund• Management of complaints and incidents and coordination with all the services of the hotel• Implementation of the « Luxury Attitude » within the Front Office team• Reception Tasks : welcoming of the guests, check-in check-out, cash holding, shift management -
Chef De BrigadeHotel Vernet Oct 2017 - Oct 2018Paris Area, France• Management and monitoring of the team, tasks distribution and follow up on procedures• Assistance of the Front Office Manager in the management and optimization of the Front Office services • Preparation of the arrivals and departures of the day• Coordination of rooms allocation with the housekeeping department• Duty manager on the weekend in charge of reservations, reports, supervision of all services• Development of quality procedures at a 5-star level• Accounts receivable tracking• Relocation management in case of overbooking• Supervision of the general fund• Management of the SPG program (Starwood loyalty program)• Reception Tasks : welcoming of the guests, check-in check-out, cash holding, shift management
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ReceptionistHotel Vernet Jan 2016 - Sep 2017Paris Area, France• Welcoming, support and information of the guests• Check-in and check-out procedures• Management of reservations and rooms distribution• Cash holding• Handling special requests• Development of prodecures of reception at a 5-star level• Independent shift management
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Assistant ConciergeHotel Plaza Athenee Apr 2015 - Nov 2015Paris Area, France• Anticipation, management and monitoring of customers’ requests, ensuring optimal satisfaction• Advice on regional activities, organization of stays and coordination of various reservations (cultural, touristic and sporting activities, restaurants, tours, cruises, etc.)• Ensuring the quality of hotel services in accordance with the standards of the Plaza• Supervision of bellboys, porters and valets -
ReceptionistHotel Intercontinental Paris Avenue Marceau Nov 2013 - Jun 2014Paris Area, France• Welcoming, support and information of the guests• Check-in and check-out procedures• Management of reservations and rooms distribution• Cash holding• Handling special requests• Independent shift management -
Concierge - ReceptionistHotel 5* Champs Elysées Plaza Jan 2013 - Sep 2013Paris Area, France• Welcoming, support and information of the guests• Check-in and check-out procedures• Cash holding• Handling special requests• Advice and support in the preparation and organization of guest’ trips: visit suggestions, recommendations and reservations for restaurants, shows, plays, sporting events, etc.
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Guest RelationsRitz Paris Jan 2012 - May 2012Paris Area, France• Customer support and information according to the criteria and procedures in effect at the Ritz Paris• Development of a customer service and guest relation management of excellence and personalized in order to increase brand loyalty• Support of the prestigious clientele and representative for English and Spanish-speaking clients• Work in collaboration with all departments and services (luggage, room service, front desk, housekeeping, etc.)• Daily administrative tasks related to the Guest Relations Service -
Coordinator Assistant Of International OutreachUniversity Of Mississippi Aug 2011 - Dec 2011Oxford, Mississippi Area• In charge of the international students : classes, accommodation, applications and paperwork...• Liaison with Spanish and French speaking universities• Crisis management and problem solving• Participating in the promotion of the program on a international level -
Coordinator Assistant In Intensive English ProgramUniversity Of Mississippi Sep 2010 - Dec 2011Oxford, Mississippi Area• Organization of events and activities for the students• Helping international students to develop the english language• Assisting students in developing social skills and mobility
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Head Counselor In Summer CollegeUniversity Of Mississippi Jun 2010 - Aug 2010Oxford, Mississippi Areasummer 2010, summer 2011, summer 2012• Manager of a team of 16 counselors• Scheduling, planning activities, delegating and distributing tasks, supervising the counselors• Crisis management and problem solving
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Conferences OrganizationUniversity Of Mississippi Aug 2007 - Jul 2010Oxford, Mississippi Area• Organized events and conferences• Team management, team work• Methodical organization
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Tourism CoordinatorCosi (Costa Rican Spanish Institute) Jan 2007 - Jul 2007San José, Costa Rica• Responsible of students groups• Proposed trips for summer• Innovative propositions
Franz Dahmen Skills
Franz Dahmen Education Details
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International Hospitality & Luxury Brands Management -
Hospitality Management & Business Administration
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English Language And Literature/Letters
Frequently Asked Questions about Franz Dahmen
What company does Franz Dahmen work for?
Franz Dahmen works for Hotel Massena Nice
What is Franz Dahmen's role at the current company?
Franz Dahmen's current role is Directeur d'Hébergement.
What is Franz Dahmen's email address?
Franz Dahmen's email address is fr****@****ail.com
What schools did Franz Dahmen attend?
Franz Dahmen attended Iemi-Cmh Academy, University Of Mississippi, Isc Paris, University Of Mississippi.
What are some of Franz Dahmen's interests?
Franz Dahmen has interest in France, Salsa, Cuba, Costa Rica, Education, United States, Soccer And Futsal, Travels, Music, Sports.
What skills is Franz Dahmen known for?
Franz Dahmen has skills like French, English, Spanish, Hospitality Management, Guest Service Management, Team Management, Concierge Services, Tourism, Marketing, Project Management, Event Planning, Hotel Management.
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Franz-Werner Dahmen
Aachen
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