Katherine Franzen Email & Phone Number

Cincinnati, Ohio, United States

-Responsible for the daily execution of Accounts Payable and Site Payment data entry activities for assigned studies.-Ensures Site invoicing and contract budget requirements for U.S. and OUS payment grids are accurately entered into the system and checks are processed and manually sent to the correct Site/Vendor.-Knowledge of U.S. and OUS contracts.

Carried out sales duties by conducting tours for prospective residents, performing background screenings of applicants, and preparing lease documents.Strategized how to exceed sales goals, increase occupancy, and build business-to-business relationships in the community.Resolved resident concerns and coordinated with multiple departments to ensure all.

Created concise invoices according to the contract on file for review and approval – following up with reminders as necessary to resolve delinquent payments, escalating to collections when necessary.Resolved any disputed charges with clients or with the appropriate internal department.Coordinated interdepartmentally within the hotel to preemptively resolve.

Fort Thomas, KY

Prepared materials for internal and Federal Deposit Insurance Corporation audit.Trained and supervised several tellers to ensure their success in exceeding customer expectations and needs.Provided continual coaching and assistance to tellers with updated training curricula, creating a learning environment for improvement.Enabled customers to achieve their.

Responsible for adhering to government regulations, assisting customers in all of their financial needs,(both day-to-day and long-term), resolving any concerns quickly and effectively, coordinating with staff, adjusting work procedure to match each branch’s needs, and attending to a wide customer base. As the float teller I had to travel to all eight.

Responsible for preparation of guest arrivals, ensuring satisfaction of guests, and exhibiting problem solving skills by addressing any concerns/questions as they arose. Additional job functions required the ability to coordinate with various departments to ensure the satisfaction of guests and superior service. Able to demonstrate time management skills.