Franziska C. Email & Phone Number

Winterthur, ZH, CH

Dielsdorf, Zürich, Schweiz

• Data-driven customer experience
• Loyalty campaigns and programs
• Customer strategy

Herisau, Appenzell-Ausserrhoden, Schweiz

• Global Product Marketing Communication and Strategic Market Communication for Fixed Access Networks, Data Center and Fiber Optic
• Customer experience Initiative for online content automation and personalisation
• Inititative for the identification of the cross-selling potential in APAC with a data-driven POS analysis
• Video content creation

• Conception and implementation of the the Voice of Customer (VOC), including the introduction of the NPS
• Customer journey mapping
• Customer pain point analysis
• Improvement of communication touchpoints
• Evaluation and implementation of survey SaaS software

Zürich Und Umgebung, Schweiz

• Marketing Communication (assets and campaigns)
• Brand Management EQUANS/ENGIE Switzerland
• Responsible DAM (Digital Asset Management)
• Content Management
• Conception and Implementation of thought Leadership in Content Management (Blog, Newsletter)
• Sponsoring Management (budget, process, selection, operations)

Brunnadern

Communications:- Branding (CD, CI, Storytelling)- Corporate communication (PR)- Content Management (Website, Park Journal, Newsletter)- Print (Flyer, maps, brochures)- Social Media- Collaboration with Network of Swiss Parcs- ConceptsTourism:- Development of tourism and touristic offers in the park area as well as sensibilisation of population for tourism.

Basel Und Umgebung, Schweiz

Project management of exhibition stands and events for mostly international clients for shows worldwide:- Conception, design, project planning, sourcing, implementation on-site and follow up- Project coordination between all stakeholders (customer, exhibition centre, logitistics, etc.)- Project calculation, quotation, controlling and invoicing- Technical.