Franz Wiggan Sr Email & Phone Number

Jamaica

Kingston, Jamaica

Financial Management:- Developing and managing the country's budget, ensuring financial targets are met.- Implementing financial strategies to optimize revenue and minimize costs.- Overseeing financial reporting and compliance with local regulations.Operations Management:- Leading and optimizing operational processes to ensure efficiency and quality.- Monitoring key performance indicators (KPIs) and implementing corrective actions asneeded.- Managing resource… Show more Financial Management:- Developing and managing the country's budget, ensuring financial targets are met.- Implementing financial strategies to optimize revenue and minimize costs.- Overseeing financial reporting and compliance with local regulations.Operations Management:- Leading and optimizing operational processes to ensure efficiency and quality.- Monitoring key performance indicators (KPIs) and implementing corrective actions asneeded.- Managing resource allocation to meet client demands while maintaining profitability.Human Resources (HR) Management:- Recruiting, training, and retaining top talent to support business objectives.- Developing HR policies and procedures in compliance with local labor laws.- Managing employee relations and fostering a positive work culture.Payroll Administration:- Managing payroll processes accurately and efficiently.- Collaborating with finance and HR teams to streamline payroll operations.I- mplementing payroll best practices to minimize errors and ensure timely payments.Facility Management:- Overseeing the maintenance, daily issues, and security of company facilities.- Managing vendor relationships for facility-related services.- Ensuring compliance with health and safety regulations.Client Relations:- Understanding client needs and ensuring service delivery meets expectations.- Acting as a primary point of contact for client inquiries and escalations.- Collaborating with sales and account management teams to identify growthopportunities.Leadership and Team Management:- Providing strategic direction and leadership to the country team.- Setting clear objectives and performance expectations for team members.- Encouraging collaboration and fostering a culture of innovation and continuousimprovement Show less

Jamaica

Business DevelopmentBusiness Process ImplementationHuman Resources, PayrollSalesforceTraining

Montego Bay, Jamaica

32 Resort Operations Management: ◦ Overseeing day-to-day operations to ensure the smooth functioning of business processes. ◦ Monitor key performance indicators (KPIs) and adjust operations as necessary to meet objectives. ◦ Developed contingency plans to address operational challenges arising from remote work arrangements. Human Resources (HR) Management: ◦ Developed and implemented HR policies and procedures to support remote… Show more 32 Resort Operations Management: ◦ Overseeing day-to-day operations to ensure the smooth functioning of business processes. ◦ Monitor key performance indicators (KPIs) and adjust operations as necessary to meet objectives. ◦ Developed contingency plans to address operational challenges arising from remote work arrangements. Human Resources (HR) Management: ◦ Developed and implemented HR policies and procedures to support remote work arrangements. ◦ Address employee concerns and assist with work-life balance and mental health support. Payroll Administration: ◦ Ensured accurate and timely processing of payroll. ◦ Communicated payroll changes and updates to employees. ◦ Collaborated with finance and HR teams to address any payroll-related issues or concerns. Facility Management (Remote Work Transition): ◦ Assessed technology & security needs and provided remote access solutions for employees. ◦ Overseeing the maintenance, daily issues, and security of company facilities. ◦ Managing vendor relationships for facility-related services. ◦ Developed and implemented protocols to ensure a safe and healthy work environment for employees. Client Relations: ◦ Maintained open communication with clients to address any concerns or challenges related to remote work. ◦ Ensured service delivery meets or exceeds client expectations despite the transition to remote work. ◦ Proactively addressed any issues or disruptions in service to minimize the impact on clients. Leadership Development: ◦ Provided leadership and guidance to employees during times of change and uncertainty. ◦ Fostered a culture of resilience, adaptability, and collaboration within the organization. ◦ Offered professional development opportunities and training programs to support employee growth and career advancement. Show less

Montego Bay Jamaica

Govern daily operations of a international Training facility for the ICT & Hospitality IndustryWe offer training program in:- Customer Service- Sales- Guest RelationsWe can also design a package for your company to:- Niche recruiting- Screening- Hiring (Temporary, Contract and Permanent)- Entry to Executive levelApproved Training Partner for TPDCO (Training and Development arm of Jamaican Tourist Board)

Jamaica

Kingston, Jamaica

Call Center- In and Outbound Teleservices- Voice and non voice- Sales, customer service, technical support, data entry, etc.- Robo calling, TEXT blasting, email blast- Web development and back office support

Jamaica

Project Manager(Business Development, Project Implementation)

Montego Bay Jamaica - New York - Philadelphia

E-contact Program implementation

Greater Atlanta Area

Business Development (Sales)Project Management Information Technology, HR, Finance, General Office

Business DeveloperProject Manager / TrainingSourcing: Accounting/ Finance, Technical, Light Industrial Management

Greater Nashville Area, Tn

Business Development, Client RelationsDevelop B2B sales projects for DELLDevelop and implement the largest 1 day festival in the state of TennesseeCreate IT solutionsDevelop and implement training programsDevelop call center strategies for: legal, IT, in and outbound.

Training & Development

Training & Development/ Management

Mcse

Business, Computer Science