Françoise Clerc work email
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Françoise Clerc personal email
Françoise Clerc is a Head of International Customer Service Center - Orange Wholesale International at Orange. They possess expertise in management, btob, avant vente, responsable produit, it services and 1 more skills.
Orange
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Head Of The International Customer Service Center - Orange Wholesale InternationalOrange May 2022 - PresentVille De Paris, Île-De-France, FranceEquipe de 50 personnes en France et en Inde qui assure le support 24/7 pour les incidents concernant les services de connectivité (voix, mobile, data et sécurité) à l’international aux opérateurs et acteurs internet du monde entier.A team of 50 people in France and in India providing 24/7 support for incidents concerning connectivity services (voice, mobile, data and security) to operators and Internet players worldwide.
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Directrice Accompagnement ClientsOrange Wholesale France Aug 2018 - Apr 2022ParisDéfinition de la stratégie et de la performance de service d'accompagnement des opérateurs et des e-services. Développement du marketing des services. Département de 30 cadres supérieurs dont 3 managers.Definition of strategy and performance for operators support and e-services. Development of Marketing Services. Department of 30 executives including 3 managers.
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Directrice Du Département DeliveryOrange France Jan 2016 - Jul 2018ParisDirection du département Delivery de l'Agence Entreprise IDF Sud et Est . 75 personnes. Organisation, KPI, RH, relations sociales, interlock. Mise en œuvre de la transformation Delivery , projet national qui vise à améliorer la performance, l'expérience client et l'expérience salariés.Management of the Delivery department of the Agence Entreprise Ile De France Sud et Est. 75 people. Organization, KPI, HR, labor relations, interlock. Implementation of the Delivery transformation, a… Show more Direction du département Delivery de l'Agence Entreprise IDF Sud et Est . 75 personnes. Organisation, KPI, RH, relations sociales, interlock. Mise en œuvre de la transformation Delivery , projet national qui vise à améliorer la performance, l'expérience client et l'expérience salariés.Management of the Delivery department of the Agence Entreprise Ile De France Sud et Est. 75 people. Organization, KPI, HR, labor relations, interlock. Implementation of the Delivery transformation, a national project aimed at improving performance, the customer experience and the employee experience. Show less -
Head Of Service Design TeamOrange Business Services Jan 2010 - Dec 2015ParisCreation du département de design des offres sur mesure de service sur le marché grands comptes, 1000 design/anProjets de transformation, capitalisations sur les process et les services sur mesureCreation of the Service Design department of bespoke deals for large accounts. 1000 design/yearTransformation projects, capitalization on process and bespoke services -
Marketing OperationelOrange Business Services Jan 2009 - Dec 2009Région De Lyon, FranceMarketing opérationnel d'offre réseau VPNOperational Marketing, VPN Network -
ManagerOrange Jan 2003 - Dec 2008LyonManager d'équipes techniques (Conduite d'Activité) en Unité d'Intervention puis Manager d'équipe de vente sur le marché entreprise.Dispatch manager in a technical operating unit. And then Sales manager on the business market. All telecom solutions. -
Chef De Produits B To BFrance Telecom Sep 2000 - Dec 2002ParisBranche Internet. Création d'offres de service + réseau pour les fournisseurs d'acces à Internet.Études de marché sur les fournisseurs d'accès à InternetInternet branch. Creation of services + network offers for ISPs. Market research on Internet service providers. -
Responsable D'Agence CommercialeFrance Telecom Intelmatique Jan 1998 - Sep 2000ParisMarché entreprise et grands comptes. Solutions de services en ligneSales agency manager. Corporate and key account market. On line telecom solutions.
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Attachée CommercialeFrance Telecom Jan 1994 - Dec 1997ParisSales representative. Business market. All Telecom solutions.
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Chef De Produits JuniorRoyal Canin Sep 1992 - Dec 1993MontpellierJunior product manager
Françoise Clerc Skills
Françoise Clerc Education Details
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Kedge Business School (Ecole Supérieure De Commerce De Marseille) -
Université Montpellier 1Mention A/B
Frequently Asked Questions about Françoise Clerc
What company does Françoise Clerc work for?
Françoise Clerc works for Orange
What is Françoise Clerc's role at the current company?
Françoise Clerc's current role is Head of International Customer Service Center - Orange Wholesale International.
What is Françoise Clerc's email address?
Françoise Clerc's email address is fr****@****nge.com
What schools did Françoise Clerc attend?
Françoise Clerc attended Kedge Business School (Ecole Supérieure De Commerce De Marseille), Université Montpellier 1.
What skills is Françoise Clerc known for?
Françoise Clerc has skills like Management, Btob, Avant Vente, Responsable Produit, It Services, Gestion De Projet International.
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