Françoise Clerc

Françoise Clerc Email and Phone Number

Head of International Customer Service Center - Orange Wholesale International @
Françoise Clerc's Location
France, France
Françoise Clerc's Contact Details

Françoise Clerc work email

Françoise Clerc personal email

n/a
About Françoise Clerc

Françoise Clerc is a Head of International Customer Service Center - Orange Wholesale International at Orange. They possess expertise in management, btob, avant vente, responsable produit, it services and 1 more skills.

Françoise Clerc's Current Company Details
Orange

Orange

Head of International Customer Service Center - Orange Wholesale International
Françoise Clerc Work Experience Details
  • Orange
    Head Of The International Customer Service Center - Orange Wholesale International
    Orange May 2022 - Present
    Ville De Paris, Île-De-France, France
    Equipe de 50 personnes en France et en Inde qui assure le support 24/7 pour les incidents concernant les services de connectivité (voix, mobile, data et sécurité) à l’international aux opérateurs et acteurs internet du monde entier.A team of 50 people in France and in India providing 24/7 support for incidents concerning connectivity services (voice, mobile, data and security) to operators and Internet players worldwide.
  • Orange Wholesale France
    Directrice Accompagnement Clients
    Orange Wholesale France Aug 2018 - Apr 2022
    Paris
    Définition de la stratégie et de la performance de service d'accompagnement des opérateurs et des e-services. Développement du marketing des services. Département de 30 cadres supérieurs dont 3 managers.Definition of strategy and performance for operators support and e-services. Development of Marketing Services. Department of 30 executives including 3 managers.
  • Orange France
    Directrice Du Département Delivery
    Orange France Jan 2016 - Jul 2018
    Paris
    Direction du département Delivery de l'Agence Entreprise IDF Sud et Est . 75 personnes. Organisation, KPI, RH, relations sociales, interlock. Mise en œuvre de la transformation Delivery , projet national qui vise à améliorer la performance, l'expérience client et l'expérience salariés.Management of the Delivery department of the Agence Entreprise Ile De France Sud et Est. 75 people. Organization, KPI, HR, labor relations, interlock. Implementation of the Delivery transformation, a… Show more Direction du département Delivery de l'Agence Entreprise IDF Sud et Est . 75 personnes. Organisation, KPI, RH, relations sociales, interlock. Mise en œuvre de la transformation Delivery , projet national qui vise à améliorer la performance, l'expérience client et l'expérience salariés.Management of the Delivery department of the Agence Entreprise Ile De France Sud et Est. 75 people. Organization, KPI, HR, labor relations, interlock. Implementation of the Delivery transformation, a national project aimed at improving performance, the customer experience and the employee experience. Show less
  • Orange Business Services
    Head Of Service Design Team
    Orange Business Services Jan 2010 - Dec 2015
    Paris
    Creation du département de design des offres sur mesure de service sur le marché grands comptes, 1000 design/anProjets de transformation, capitalisations sur les process et les services sur mesureCreation of the Service Design department of bespoke deals for large accounts. 1000 design/yearTransformation projects, capitalization on process and bespoke services
  • Orange Business Services
    Marketing Operationel
    Orange Business Services Jan 2009 - Dec 2009
    Région De Lyon, France
    Marketing opérationnel d'offre réseau VPNOperational Marketing, VPN Network
  • Orange
    Manager
    Orange Jan 2003 - Dec 2008
    Lyon
    Manager d'équipes techniques (Conduite d'Activité) en Unité d'Intervention puis Manager d'équipe de vente sur le marché entreprise.Dispatch manager in a technical operating unit. And then Sales manager on the business market. All telecom solutions.
  • France Telecom
    Chef De Produits B To B
    France Telecom Sep 2000 - Dec 2002
    Paris
    Branche Internet. Création d'offres de service + réseau pour les fournisseurs d'acces à Internet.Études de marché sur les fournisseurs d'accès à InternetInternet branch. Creation of services + network offers for ISPs. Market research on Internet service providers.
  • France Telecom Intelmatique
    Responsable D'Agence Commerciale
    France Telecom Intelmatique Jan 1998 - Sep 2000
    Paris
    Marché entreprise et grands comptes. Solutions de services en ligneSales agency manager. Corporate and key account market. On line telecom solutions.
  • France Telecom
    Attachée Commerciale
    France Telecom Jan 1994 - Dec 1997
    Paris
    Sales representative. Business market. All Telecom solutions.
  • Royal Canin
    Chef De Produits Junior
    Royal Canin Sep 1992 - Dec 1993
    Montpellier
    Junior product manager

Françoise Clerc Skills

Management Btob Avant Vente Responsable Produit It Services Gestion De Projet International

Françoise Clerc Education Details

  • Kedge Business School (Ecole Supérieure De Commerce De Marseille)
    Kedge Business School (Ecole Supérieure De Commerce De Marseille)
  • Université Montpellier 1
    Université Montpellier 1
    Mention A/B

Frequently Asked Questions about Françoise Clerc

What company does Françoise Clerc work for?

Françoise Clerc works for Orange

What is Françoise Clerc's role at the current company?

Françoise Clerc's current role is Head of International Customer Service Center - Orange Wholesale International.

What is Françoise Clerc's email address?

Françoise Clerc's email address is fr****@****nge.com

What schools did Françoise Clerc attend?

Françoise Clerc attended Kedge Business School (Ecole Supérieure De Commerce De Marseille), Université Montpellier 1.

What skills is Françoise Clerc known for?

Françoise Clerc has skills like Management, Btob, Avant Vente, Responsable Produit, It Services, Gestion De Projet International.

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