Francisco Ruiz Email & Phone Number

Concepción, Provincia De Cartago, CR

Costa Rica

Costa Rica

• Responsible for managing the planning and execution of production schedules and resources. Direct liaison between Production teams (development and QA) and Client Services to determine the most efficient workflow.
• Monitor production queues to assign tasks and regularly check the status of outstanding work.
• Conduct regular meetings to assess daily tasks, review upcoming work, and identify risks/gaps.
• Review timelines with account leadership and facilitate resource estimations.
• Manage production teams with authority to assign, direct, prioritize and evaluate work in adherence to timelines.
• Participate in process training and consulting for internal teams.

Costa Rica

• Main point of contact for clients project execution, change requests, production management process and special requests. Work directly with Technical Services for requirements, LOE and BRDs for client projects.Oversee.
• Provide project management expertise for assigned projects including requirements gathering, milestone tracking and status reporting where a Program Manager is not aligned.
• Provide status updates and reporting on a daily or weekly basis based upon cadence established with the client.
• Estimates campaign volume forecasts to estimate workload for team and individual.
• Accountable for completion of account specific documentation and reporting including campaign effort, incident metrics and quarterly compliance reporting and assist with QBR or onsite client meetings.
• Assist pod leader in ramp plans for new hires and transfers based on production needs.

Costa Rica

• Line manager for individual contributors in the team.
• Handle projects for the client across different business units
• Advise on planning, resourcing and timelines for all client services related tasks within a project to ensure accurate scoping for the work to be done by the client services team.
• Interview potential candidates
• Lead daily check-in calls with the team to manage the workload
• Work closely with the team to build a solid relationship between team members

Costa Rica

• Responsible for owning the day-to-day client relationship, special projects, execute email and other marketing campaigns, building database segments, generating and maintaining reports, and ensuring quality.Worked with.
• Ownership of special projects from start to completion, with little supervision and oversight
• Recommend new programs to account team for possible discussion with clients, suggest methods for streamlining existing client processes or creation of new processes to improve efficiency, and monitor competitors’ email.
• Assist account team with special client projects, presentations, and program reviews.
• Document client-specific processes and procedures.
• Train clients and new team members on application functionality and client-specific processes.

Costa Rica

• Day-to-day contact for client on mailing production. Responsible for flawless campaign production for mailing creation, updates and scheduling.Worked on behalf of many of the largest brands in North America such as.
• Flawlessly executed, tested, and deployed emails and other marketing campaigns using proprietary, web-based application (using HTML).
• Worked closely with clients to ensure exact specifications were met.
• Built database segments based on client and account team instructions
• Performed quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy
• Owned day-to-day client relationships relating to production and application issues, as well as interacting with and support account team members based in the U.S.

Costa Rica

• Provided strong technical support to all employees, subscribers, affiliates and other reseller clients in the access/use of company products, services and other related applications. Resolving technical issues related.
• Provided thorough technical support to resolve employee and client problems, and acted as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated.
• Received employee and client requests for company products, services or other application assistance, identified the source of the problem, determined the appropriate course of action to resolve the problem, using.
• Assisted employees and clients in completing or troubleshooting software installations, upgrades, communication and other application problems and/or walkthroughs.
• Operated as the Expert Agent for assigned products and/or applications, handling all responsibilities of that function.
• Provided after-hours on call support, as scheduled and/or needed.

Costa Rica

• Provided on-line telephone, web and email IT technical support to end users on their mobile and desktop platforms.
• Provided support with high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.).
• Provided technical support on hardware, MS Operating Systems, Network and Remote Connectivity.
• Became expert on knowledge tools, client management tools and remote control software, helping to resolve 90% of calls online without having to dispatch to service partners or desk side support technicians.
• Diagnosed triage issues and delivered a high level of customer satisfaction.
• Support was provided in English.

Licenciatura En Mercadeo, Ciencias Económicas

Certificación, Marketing, Marketing Y Creatividad Digital