Fraser Bird Email & Phone Number

Jackson, Ms, Us

New Orleans, Louisiana, United States

Manage quality assurance for Fast Enterprises’ propriety software systems through managing teams of testers and determining the suitable approach based on the client’s needsCoordinate with software developers, subject matter experts and client employees to develop and test scenarios as part of a multi-step testing process including business testing, end to end testing and regression testingMaintain testing roadmaps, compile testing reports and attend planning meetings and ensure targets are executed on scheduleNavigate test, development and staging environments to deliver demos of new software functionally to clients and non technical usersCurrently managing testing for the implementation of NRS for the New Orleans Bureau of RevenueManaged both testing and user training during the implementation of the Cannabis Excise Tax for the Tax and Revenue Department of New Mexico, delivering training to over 250 end usersOversaw both testing and training efforts for the CRS Redesign and V12 Upgrade project for the Tax and Revenue Department of New Mexico, delivering training to over 500 end users

Washington, District Of Columbia, United States

Planned events for corporations, organizations, and individuals covering venue locations, rentals, logistics, and catered food and beveragesManaged and maintained over twenty-five clients who were engaged in long term partnerships with the company, ranging from corporations to non-profits throughout the DMV areaCreated target lists and performed outreach through cold calling, attending networking events, retrieving referrals, and distributing advertising collateral

Bethesda, Maryland, United States

Collaborated with 110 other employees including leaders, technicians, trainers, operations specialists, and business teams members to form a cohesive customer service teamConnected with creative, educational, and business professional customers to understand their specific needs and provide tailored solutionsFacilitated onboarding of new hires by mentoring them through shadowing and feedback conversationsUnderstood and stayed informed on the technology industry to provide comprehensive and consumer-focused advice to customers

Monmouth County, New Jersey

Lead activities and designed outdoor sports and fitness camps across the Park System for children in Pre-K through 8th grade Adapted camps for special needs children so they were able to fully participate in a safe and inclusive environment while developing their athletic and social skills Instructed soccer classes for children age 2-6 and used parent feedback to address specific areas of improvement

Washington D.C. Metro Area

Tracked and catalogued marijuana-related legislation on the federal and state level and made this information accessible on the organization’s website which gets over 10 million visits annually Represented the organization at events throughout D.C. and coordinated more than 125 constituents to lobby their representatives during the annual Conference and Lobby Day on Capitol HillDrafted compelling content encouraging constituents to take action and contact their elected officials resulting in over 150,000 letters sent to federal and state lawmakersResearched positions of elected officials to compile scorecards that are used as a voter education tool

Washington D.C. Metro Area

Called alumni to encourage donating to the University, raising more than $2,000Discussed experiences with alumni and reported them to the University to make improvements to student programsConnected alumni who are seeking employment or work advice with the University Career Center

Communications, Law, Economics, And Government (Interdisciplinary Studies), Political Science And Government

Education record

Study Abroad Program