Fraser Dunk

Fraser Dunk Email and Phone Number

Co-Founder and CEO @ Jurnii
London, GB
Fraser Dunk's Location
London, England, United Kingdom, United Kingdom
Fraser Dunk's Contact Details

Fraser Dunk personal email

n/a
About Fraser Dunk

Certified Customer Experience Professional (CCXP)• I have a unique, comprehensive and leading background in Digital Customer Experience.• I have developed a tried and tested approach to Digital CX that is proven to work, across various industries• I have operated reporting in to C-level at listed corporations (Betsson Group) and market leading, privately owned, hyper-growth companies (DAZN Group).• I am a commercial operator responsible for £10s-of-millions in increased revenues.• I have led large, international teams in the definition, design, development and improvement of multiple sites and apps. • My expertise is focused on defining appropriate, pragmatic and measurably effective CX programmes for leading digital companies.Key skills: Customer Experience (CX) Strategy/Transformation; Customer Support Operations; Customer Journey Mapping; VoC Programme Definition; UX Research & Design; Experimentation (CRO/MVT Testing); Customer Metric Tracking (NPS/CSAT/CES etc); Product Management; UI Framework Development; Market/Brand Research; Digital Analytics ; Budget/tooling ownershipNational Innovation Awards Judge ; Everline Future 50 Winner; Sports Technology Award WinnerChief; Vice President; Director | Customer Experince; User Experience; Product; Digital Strategy; Design

Fraser Dunk's Current Company Details
Jurnii

Jurnii

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Co-Founder and CEO
London, GB
Website:
jurnii.io
Employees:
4
Fraser Dunk Work Experience Details
  • Jurnii
    Co-Founder And Ceo
    Jurnii
    London, Gb
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  • Jurnii Ltd
    Co-Founder & Ceo
    Jurnii Ltd May 2024 - Present
    We are a Customer Experience consultancy, powered by a suite of proprietary AI insight and analysis tools. We empower businesses to make more informed and impactful decisions, with their customers at the heart of that process. 🔑 Our Expertise Spans Six Areas of Customer Experience 🔑- Vision & Strategy- Insight & Understanding- Measurement & Analytics- Design & Implementation- Effectiveness & Accountability- Tooling & BudgetsWhether you need fractional leadership or project-based solutions, Jurnii is your go-to partner for CX excellence.🔥 Jurnii AI 🔥Introducing Jurnii AI, the groundbreaking tool in our product suite. Jurnii AI is an insight platform that measures and benchmarks the quality of your digital experiences against industry competitors - all from a single input.Book a Demo: https://jurnii.io/book
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  • Dunk Consulting
    Customer Experience Consultant
    Dunk Consulting Dec 2022 - Present
    Project Examples:-set up of design function - including centralisation of all UX, UI, Design Ops, Insight, Analytics and Experimentation employees. -Oversaw (pm'd) design, development and launch of new brand for igaming company-creation of new (atomic) design system & storybook(s) across three product verticles and 8 brands -launch of new customer reporting (VoC) framework and improvement programme, including remodelling of customer support operational reporting- Heurisitc analysis of iGaming industry -development of KPI tree & advancement of experimentation programme (front end to server side) to embed data-driven decision makingIndustries: iGaming | Media | E-com | HealthTech | FinTech
  • Dazn Group
    Vp Customer Experience
    Dazn Group Jul 2021 - Nov 2022
    London, London, Gb
    - Leading definition of Customer Strategy - Customer Centricity Maturity Assessments- Expanding DAZN insight capabilities - Launch of holistic VoC programme- Launch of Customer Journey mapping and improvement programme- Customer Community Management- NPS improvement planning- Improving transparency of customer data and employee enablement- Developing CX project prioritisation framework- Cross functional CX transformation- Ownership of CX budget
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  • Dazn Group
    Head Of Global Customer Experience
    Dazn Group Jun 2018 - Jul 2021
    London, London, Gb
    Joined DAZN to set up and run Customer Experience function.
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  • Betsson Group
    Group Head Of Customer Experience
    Betsson Group Jun 2016 - May 2018
    Ta’ Xbiex, Mt
    Betsson Group is a top 10 EU iGaming operator.Responsibilities:• Owning front-end vision for Group, across all brands, products and devices, based on data, research, insight and industry best practice.• Defining measurement, roll out and release plans for core products• Management of product UX and UI experts across Sportsbook, Casino and Common• Mapping and optimizing user journeys• Stakeholder Management• Change Management
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  • Betsson Group
    Head Of Customer Experience - Betsson.Com
    Betsson Group Apr 2015 - Jun 2016
    Ta’ Xbiex, Mt
    Betsson.com is the flagship brand of Betsson Group - a top 10 EU iGaming operator.Responsibilities:• Defining “CX” team structure and building team.• Defining UX processes for Betsson Group, and encouraging testing culture.• Aligning Research, UX, Design and Product teams to deliver best in class, customer-centric products.• Leading User Testing and Customer Research projects for whole Group.• Leading A/B and MVT testing for Betsson brand.• Own brand vision, creative and site experience • Mapping and Optimising User Journeys
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  • Betsson Group
    Product Owner - Betsson.Com
    Betsson Group Jul 2015 - Dec 2015
    Ta’ Xbiex, Mt
    Betsson.com is the flagship brand of Betsson Group - a top 10 EU iGaming operator.Responsibilities:• Management of 9 employees consisting of FE developers, QAs and a Team Lead• Roadmap and Release planning• Creating specifications and defining deliverables• Translating business requirements to technical solutions• Stakeholder Management
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  • Ey-Seren
    Project Manager
    Ey-Seren Apr 2014 - Apr 2015
    London, England, Gb
    Seren is a Customer Experience and Design agency working with Global clients across Financial Services, E-Commerce, Telecoms and Gaming.Key responsibilities:• Leading the project relationship to ensure successful delivery, on time and on budget.• Agile Project Management• Stakeholder Management.Clients worked with include; Betsson, NetPlay, Virgin Media, Vodafone, Lloyds, Financial Times.
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  • The Social Ad Group
    Product Manager - Sport & Gaming
    The Social Ad Group Nov 2012 - Apr 2014
    Flutr is a unique social, native advertising tool.Key responsibilities: • Product development – analyzing product performance, a/b testing and designing, helping develop and building new variations of product.• All sales - developing contacts and leading meetings to both publishers and advertisers.• Marketing – plans & strategy for brand development and communication.• Marketing – creating of all sales collateral and website/social content• Account management Key clients: Yahoo! William Hill, Ladbrokes and SkyBet & Sky Media. Awards:*Winners of the IDEALondon start-up competition 2013 - http://www.wired.co.uk/wired-insider/2013/cisco-competition*Winners of the Sports Technology Awards 2014 - http://www.sportstechnologyawards.com/*Everline Future 50 Winner
  • Betfair
    Customer Insight Contractor
    Betfair Jun 2012 - Nov 2012
    London, England, Gb
    I worked as part of the Global Customer Insight team; working across UX, Research & Development for all consumer facing products. Responsibilities included:• Research – moderated usability and focus group sessions, across products and devices.• Reporting – Regular reporting on industry and digital trends to key stakeholders• Moderator - I was community moderator for the Inside Track, Betfair’s online research community of over 1300 people. • Data – Analysing product and commercial data and delivering insights to Sr Management.
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Fraser Dunk Skills

Strategy Marketing Management Sponsorship Digital Marketing Sports Social Media Customer Insight Market Research Marketing Communications Customer Experience Cx User Experience Igaming Social Media Marketing Project Management Account Management Team Leadership Content Strategy Sports Marketing Start Ups Marketing Strategy Leadership

Fraser Dunk Education Details

  • Eastbourne College
    Eastbourne College
  • University Of Leeds
    University Of Leeds
    Management With Marketing

Frequently Asked Questions about Fraser Dunk

What company does Fraser Dunk work for?

Fraser Dunk works for Jurnii

What is Fraser Dunk's role at the current company?

Fraser Dunk's current role is Co-Founder and CEO.

What is Fraser Dunk's email address?

Fraser Dunk's email address is fr****@****nab.com

What is Fraser Dunk's direct phone number?

Fraser Dunk's direct phone number is +120738*****

What schools did Fraser Dunk attend?

Fraser Dunk attended Eastbourne College, University Of Leeds.

What skills is Fraser Dunk known for?

Fraser Dunk has skills like Strategy, Marketing, Management, Sponsorship, Digital Marketing, Sports, Social Media, Customer Insight, Market Research, Marketing Communications, Customer Experience, Cx.

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