• Led a high-performing product management team, overseeing the end-to-end product lifecycle.• Developed and executed product strategies, roadmap planning, and go-to-market strategies to drive revenue growth and market share.• Championed customer-centricity by gathering insights through market research, user feedback, and competitive analysis to deliver impactful product enhancements.• Collaborated closely with engineering, design, and marketing teams to ensure seamless execution and successful product launches.• Built and managed a top-performing managed services division, responsible for delivering exceptional customer experiences.• Designed and implemented service delivery frameworks and operational processes that improved efficiency and customer satisfaction.• Developed and executed service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and meet customer expectations.• Nurtured strategic partnerships with key clients, driving client retention and identifying opportunities for growth.

• Orchestrated pre-sales activities, collaborating with sales teams to drive revenue growth and secure new business opportunities.• Developed and refined sales strategies, positioning the company as a trusted advisor and strategic partner.• Led the creation of compelling proposals, presentations, and demonstrations to showcase the value of our solutions.• Mentored and coached pre-sales teams, fostering a culture of continuous learning and professional development.

• Developed and executed service delivery strategies that improved customer satisfaction and retention rates.• Implemented robust processes and metrics to monitor service quality and identify areas for improvement.• Led cross-functional teams to streamline service delivery operations, resulting in enhanced efficiency and reduced costs.• Built strong relationships with key stakeholders, ensuring alignment of expectations and successful delivery of services.

• Oversaw strategic account relationships, nurturing partnerships with key clients and driving customer satisfaction.• Collaborated with cross-functional teams to identify and capitalize on upselling and cross-selling opportunities.• Developed and executed account management strategies, resulting in increased customer retention and revenue growth.• Acted as a trusted advisor, providing strategic guidance and support to clients, aligning their business goals with our solutions.

Graduated from the Morgan Stanley Graduate programme. Responsible for global regulatory platform infrastructure, development/testing of regulatory solutions and support for financial regulatory controllers during regulatory filing process.