-- Manage the ongoing RPA client relationships across the group -- Lead projects for our several internal clients, including a global contact center to define and implement intelligent automation leveraging RPA and cognitive technologies:-- Served as lead business analyst to define project ROI, value added, and business requirements-- Managed the development and deployment efforts along with business validation testing-- These projects have saved the contact center over 4,500 hours annually in manual efforts

-- Subject matter expert for the Canadian member firm internal and external collaboration platforms (SharePoint, Yammer)-- Collaborated with Global business and IT counterparts to capture business requirements, conduct testing, and deploy internal and external collaboration platforms-- Supported and tracked the progress of the decommissioning of over 20,000 legacy collaboration spaces across the Canadian and Global platforms-- Advised and trained client engagement and internal project teams on best practices to set up and use the firm’s multiple collaboration platforms to ensure knowledge is shared and moved to the appropriate repository

-- Deployed a new web content management system across 16 company websites in 10 languages and an international marketing support extranet site-- Collected and reported on the organization's web usage metrics-- Trained regional authors on web content management system and created documentation for their needs-- Liaised between technical and non-technical audiences when implementing new functionality or resolving technical issues.

-- Maintained the corporate internet and intranet sites-- Developed press releases for business and financial updates-- Acted as liaison between technical and non-technical audiences