Connor Fraser Email & Phone Number

London, England, United Kingdom

City Of Johannesburg, Gauteng, South Africa

• L1 and L2 Support Engineer and Consultant supporting users on-site and multiple remote offices.
• Responsible for supporting and maintaining all IT related aspects for clients such as Park Advertising, a global Media agency,.
• Reviewing security protocols that comply to the strictest standards.
• Implementing and supporting Microsoft cloud solution software’s such as Entra ID, Azure, Intune, AutoPilot, Hybrid domains, Office 365, Exchange, Licencing, etc.
• Managing Hyper-V environment, both onsite and cloud based.
• Data backups (Veeam, Datto, Acronis)

City Of Johannesburg, Gauteng, South Africa

• As a key member of the team, my responsibilities included:
• Building and managing the entire core IT infrastructure of the organisation which was to support and scale up to +2500 devices
• Monitoring and maintaining both the network and servers
• Rollout of upgrades, installs and configuring new hardware and software for over 1000 users regularly and effectively whilst limiting down-time with no impact to end users
• Backing up data and ensuring complete network security whilst maintaining necessary standards e.g. 3 – 2 – 1 backup strategies including multiple encrypted and secure locations
• Providing the Executive Management Board with critical feedback and reporting on the organisations systems and processes. Collating and informing on relevant support statistics within the department as well as.

City Of Johannesburg, Gauteng, South Africa