Fraser Gow Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Oversees the organisation's customer relationship from a functional viewpoint
• Responsible for the onshore National Customer Service team, offshore GSSC processing team and national switchboard operations
• Collaborates with the company's executive team to deliver on CHU's strategic objectives
• Tasked with functional innovation; transformational changes to customer processes to maintain industry-leading customer service
• Manages the strategic direction of the Direct client portfolio

Brisbane, Queensland, Australia

• Managed the National Customer Service Team and national operational customer service workflow
• Worked with internal and external stakeholders to deliver on efficiency goals
• Successfully improved service level guarantees to outperform industry standard
• Managed policy administration for the entire CHU policy portfolio

Brisbane, Australia

• Manages 20 staff over 3 concurrent Business Travel sales teams and responsible for high level business performance
• Works successfully with single site business leaders to grow and develop existing site leaders for organic growth
• Oversees a site corporate travel portfolio transacting in excess of $10m/year
• Generates new leads, onboards new clients through implemented retention plans and successfully mananges the accounts of large corporate businesses to ensure long term sustainability

Brisbane, Queensland, Australia

• Opened 3 new business sites and implemented process from the beginning of trade.
• Accounted for every area of each business from basic revenue and sales targets to operational expenses
• Responsible for consultant travel portfolios and local customer relationship management.
• Managed 3 teams of 10+ travel managers.
• Set expectations with staff and managed timeframes and held them accountable.
• Achieved a goal of becoming Australia's most profitable new business in the first year of operation

Oversaw individual client appointments and onboarding process. KPIs included consumer satisfaction, overall sales team conversion and data trend analysis.

Master Of Business Administration - Mba, With Distinction

Bachelor'S Degree, Music Technology

Diploma Of Business (Front Line Management)

Education record