Fraser Gow Email and Phone Number
Fraser Gow work email
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Fraser Gow personal email
I am responsible for overseeing customer service strategy for Australia's largest strata insurance underwriter.At CHU, industry-leading customer service and effective portfolio management reflects our commitment to operational excellence. Our team collaborates to deliver strategic objectives and innovation, striving for exceptional customer experiences. My role involves steering the strategic direction of the Direct client portfolio and managing national service workflows, a testament to our dedication to transformative change.With expertise in travel management and functional service delivery, I have scaled national operations and improved service levels, outperforming industry standards. The recognition as a Rising Star and my MBA background underscore my ability to drive profit-driven initiatives and project management, enhancing financial performance and efficiencies within our organisation and the industry at large.
Chu Underwriting Agencies Pty Ltd
View- Website:
- chu.com.au
- Employees:
- 136
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Head Of Customer Experience And Sustainability LeadChu Underwriting Agencies Pty LtdBrisbane, Qld, Au
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Head Of Customer Service, Head Of Direct PortfolioChu Underwriting Agencies Pty Ltd Apr 2022 - PresentBrisbane, Queensland, Australia
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National Customer Service ManagerChu Underwriting Agencies Pty Ltd May 2021 - Aug 2022Brisbane, Queensland, Australia● Oversees the organisation's customer relationship from a functional viewpoint● Responsible for the onshore National Customer Service team, offshore GSSC processing team and national switchboard operations● Collaborates with the company's executive team to deliver on CHU's strategic objectives ● Tasked with functional innovation; transformational changes to customer processes to maintain industry-leading customer service● Manages the strategic direction of the Direct client portfolio
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National Customer Service Team LeaderChu Underwriting Agencies Pty Ltd Oct 2020 - May 2021Brisbane, Queensland, Australia● Managed the National Customer Service Team and national operational customer service workflow ● Worked with internal and external stakeholders to deliver on efficiency goals● Successfully improved service level guarantees to outperform industry standard● Managed policy administration for the entire CHU policy portfolio
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Senior ManagerFlight Centre Business Travel- Australia Jul 2013 - Oct 2020Brisbane, Australia● Manages 20 staff over 3 concurrent Business Travel sales teams and responsible for high level business performance ● Works successfully with single site business leaders to grow and develop existing site leaders for organic growth ● Oversees a site corporate travel portfolio transacting in excess of $10m/year● Generates new leads, onboards new clients through implemented retention plans and successfully mananges the accounts of large corporate businesses to ensure long term sustainability -
ManagerFlight Centre Business Travel- Australia May 2008 - Jun 2013Brisbane, Queensland, Australia● Opened 3 new business sites and implemented process from the beginning of trade.● Accounted for every area of each business from basic revenue and sales targets to operational expenses● Responsible for consultant travel portfolios and local customer relationship management. ● Managed 3 teams of 10+ travel managers.● Set expectations with staff and managed timeframes and held them accountable.● Achieved a goal of becoming Australia's most profitable new business in the first year of operation
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Sales ManagerWyndham Vacation Ownership Jun 2007 - May 2008Oversaw individual client appointments and onboarding process. KPIs included consumer satisfaction, overall sales team conversion and data trend analysis.
Fraser Gow Skills
Fraser Gow Education Details
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With Distinction -
Music Technology -
Diploma Of Business (Front Line Management)
Frequently Asked Questions about Fraser Gow
What company does Fraser Gow work for?
Fraser Gow works for Chu Underwriting Agencies Pty Ltd
What is Fraser Gow's role at the current company?
Fraser Gow's current role is Head of Customer Experience and Sustainability Lead.
What is Fraser Gow's email address?
Fraser Gow's email address is fr****@****.com.au
What schools did Fraser Gow attend?
Fraser Gow attended Cquniversity, Griffith University, Kaplan Professional, Anglican Church Grammar School (Churchie).
What skills is Fraser Gow known for?
Fraser Gow has skills like Travel Management, Business Travel, Tourism, Leisure Travel, Online Travel, Leisure, Hotels, Sabre, Galileo, Account Management, Cruises, Hospitality.
Who are Fraser Gow's colleagues?
Fraser Gow's colleagues are Leo Yang, Sivaprabhu Pandiarajan, Melissa Howe, Allison Merrick, Pauline Stainer, Inge Schaefer, Alice Ferré.
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