Fraser Jamieson Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

I am responsible for the design, pricing and implementation of the finance and servicing campaigns on behalf of Volkswagen Commercial Vehicles UK and MAN Truck and Bus UK

Milton Keynes, United Kingdom

I am responsible for the design, pricing and implementation of the finance campaigns for Porsche, Bentley and Lamborghini

Milton Keynes, United Kingdom

I am responsible for creating and executing the commercial MI Reports for VWFS. Quick and accurate analysis for senior management to help drive key business decisions

Milton Keynes, United Kingdom

- Product expert for the Volkswagen Finance campaigns- Effective management of VWG, Porsche, Bentley and Lamborghini Manufacturer and Tactical products and campaign activity in Connect OnLine in line with VWFS Product Policy- Validate and administer all commission queries including debit backs, deposit contributions and subsidies- Management of cross functional processes and maintaining operative relationships with in-house 3rd Party suppliers, 1st and 2nd line IT Support Teams, ensuring that the processes are adhered to- Reconcile and raise Volume Bonus payments whilst producing robust reports to analyse Volume Bonus payments- Management of the VWG Outlet termination and acquisition process in Finance OnLine for retail business in conjunction with Sales, VW Bank & VWG Franchising- Manage and execute the Enhanced Residual Values for the Porsche model range within Connect Online, taking place each quarter- Working with Sales and Pricing Teams to administer approved Retailer Terms on Connect OnLine in a timely and accurate manner within agreed service levels including management of creating and loading rate uplifts and product management, circa 120 retailer groups

Milton Keynes, United Kingdom

- Dealing with high volumes of inbound calls whilst maintaining the highest quality in service levels- Working in a small team which solely dealt with customer complaints with a large focus on building customer relationships- Accurately update details on a customer account and diarise call backs using our Customer Relationship Management (CRM) systems- Point of contact for the customer to discuss options throughout their finance agreement- Managed the customer services mailbox within agreed SLA targets- Stepped up and trained new advisors on arrival into the department

Honesdale, Pennsylvania, Usa

- Coordinated the tennis programme at Indian Head Camp for the children aged 12-16 years old- Worked alongside the tennis director with regard to administering the tennis programme, delivering fun sessions for the children- Main point of contact for the remaining tennis specialists on camp- In charge of equipment and stock- Deliver private lessons for talented campers in preparation for high school tennis trials- In charge of organising the external matches with other closeby camps

Luton, United Kingdom

- Lead role on the Step into Sport volunteer programme - Helped over 40 students to find a successful placement at a local sports club or organisation on the Step into Sport Volunteer Programme- Main contact for club development information in Bedfordshire and for the Clubmark high quality standards accreditation programme - guided only one of eight fencing clubs in England through the process to achieve Clubmark status – this now labels them as a safe, well organised and dynamic sports club- Project managed a diversionary activity scheme called Play Live- Organised a series of Club Development Forums - this involved planning, devising action plans and leading on delivery