Jennifer Fraser Email & Phone Number

Kitchener, Ontario, Canada

Created visually appealing and unique logos for clients, enhancing their brand identities.Implemented client’s mood board to design dynamic characters through digital media.

Cambridge, Ontario, Canada

Communicated with reps to resolve issues and provide support and education of company processes, contributing to improved operational efficiency and a more informed and empowered team. Ran reports, collected data, and organized employee stats into excel spreadsheets for performance evaluation, enabling managers to gain valuable insights into working trends by implementing custom Excel formulas.Created process maps for workflow analysis and worked with a team to identify and execute strategies for process improvement. This helped streamline training for new team members and made order entry processes faster.Created a newsletter using Canva with original content and company news which improved team engagement by 20%, and contributed to a happier workplace.

Kitchener, Ontario, Canada

Managed the President’s calendar and email, corresponded with clients while maintaining confidentiality.Planned company meetings, meticulously coordinating catering, venues, travel, and accommodations for staff, resulting in well-organized and productive gatherings that allowed employees to focus on their objectives without the distraction of logistics.Planned new and fun activities that lead to effective team building for employees, fostering a more collaborative and engaged workplace culture.Managed inventory of office and kitchen supplies, ensuring the availability of essential resources while maintaining cost-efficiency and contributing to a well-equipped and functional workplace environment.

Kitchener, Ontario, Canada

Attended to visitors at front desk, answered phone inquiries and transferred callers.Completed and distributed all scheduling paperwork to departments with accuracy and efficiency, ensuring seamless coordination and minimizing operational disruptions.Sorted mail, ran various reports using an MRP system, and facilitated seamless communication and data management.Maintained supply quantities of first aid and office supplies and ordered as needed which ensured a well-equipped and safe workplace environment at all times.Enhanced the office entry by curating and framing historical photographs showcasing the company's heritage, including product images and employees in action, resulting in a more captivating and dynamic workspace ambiance.

Kitchener, Ontario, Canada

Customer Service Representative at the returns and exchanges desk.Balanced daily cash flow, secured cash depositing, and ordered coins and bills for the store. Organized and filed money balancing paperwork.Provided excellent customer service in a friendly and genuine manner while problem solving difficult situations for customers.Trained junior cashiers in multiple areas such as self checkout and customer service desk, helping to diversify the team skillset.