Fraser Kelly Email & Phone Number

Newbury, Gb

City Of London, England, United Kingdom

I oversee daily operations across a diverse property portfolio, ensuring compliance and addressing operational challenges. I have contributed to key projects, including the redevelopment of a key site to enhance functionality and align with trust objectives.I also led the redesign of the department’s intranet to align with the “no wrong door” policy, improving communication and streamlining issue resolution for internal teams. My focus remains on driving impactful change that improves operational efficiency and service delivery.

Berkshire

I worked across multiple roles, including waiter, conference assistant, and spa assistant, gaining a broad understanding of hospitality operations. While working in the spa, I developed a proposal to increase revenue by enhancing the customer experience and introducing initiatives aligned with the brand’s values. The proposal was adopted and contributed to meaningful improvements in the spa’s offerings and customer engagement.

I independently pursued a complex compensation case, ultimately reaching a favourable settlement through careful evidence preparation, legal correspondence, and negotiations. This experience profoundly developed my resilience, critical thinking, and communication skills, instilling a deep sense of confidence.