Responsible for communicating effectively between key stakeholders, product owners, and third parties. I collaborate effectively with cross-functional teams within the CEC, such as engineers, support teams, and the data team. The role requires analytical skills and excellent communication to meet the Transformation Team's goals and deliver the product well. Working specifically to deliver global Telephony across Tesco's different sites.

Working in the Grocery Home Shopping team at Tesco’s Customer Engagement Centre, Responsible for delivering excellent customer service when accepting inbound calls and responding to social media posts. This role required excellent listening and writing skills, the ability to communicate clearly, efficiently, and empathetically, and the ability to problem solve.

Worked within a small team at one of Glasgow's best cocktail bars, ensuring quality service and managing shifts. This role required adept communication and leadership skills while working closely with the manager and assistant manager to deliver the business's goals.