Information Technology Support Engineer
CurrentAs an experienced product expert in Live Chat, Chatbots, and Omnichannel messaging, I’m dedicated to delivering effective solutions for Click4Assistance clients. I ensure that our technologies work seamlessly for their business, their visitors, and their agents. My role goes beyond just support—I guide and train customers to optimise AI-driven and Rules-based Chatbots, and to customise Live Chat designs and responses for a truly meaningful visitor experience.