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Responsible for the sustainable development of the LTL/FTL department, involvement in tender quotations and strategy ;Focuses the team on building productive professional relationships to enhance the success and profitability of the department;Responsible for the P&L and the objectives of the department, seeking to improve its productivity and profitability; Guarantees the quality of the operational LTL/FTL activity in accordance with existing company standards and reporting system;Organizes department activities and prepares required reports;Evaluates employees of the department within their competence and professional conduct, on both individual and team roles;Takes direct charge of the key and/or complex files.

investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination negotiating contracts, transportation and handling costs obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units arranging insurance and assisting the client in the event of a claim offering tailored IT solutions and electronic data interchange (EDI) connections arranging payment of freight and other charges or collection of payment on behalf of the client utilising e-commerce, internet technology and satellite systems to enable real-time tracking of goods arranging air transport for urgent and high-value freight and managing the risk door-to-door acting as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies arranging courier and specialist hand-carry services maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit-cost analysis maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

Liaise with superior to make decisions for operational activities and set strategic goalsPlan and monitor the day-to-day running of business to ensure smooth progressSupervise staff from different departments and provide constructive feedbackEvaluate regularly the efficiency of business procedures according to organizational objectives and apply improvementsManage procurement processes and coordinate material and resources allocationOversee customer support processes and organize them to enhance customer satisfactionReview financial information and adjust operational budgets to promote profitabilityRevise and/or formulate policies and promote their implementationManage relationships/agreements with external partners/vendorsEvaluate overall performance by gathering, analyzing and interpreting data and metricsEnsure that the company runs with legality and conformity to established regulations

Responsibilities Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations