Andrey Ivanov Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

Automating business logic for Atlassian products mostly. Managing automated and manual Jira/Confluence accesses.Migrating legacy services from on-prem to cloud. Most particularly, Jira Server projects to Jira Cloud and related scripts, had some Groovy to Python translation (Script Runner to webhooks transitioning).Using Git / Gitlab, Ansible, Python, PostgreSQL, Jira Automation.Supporting company internal tools as a first line link between users (managers), said tools development… Show more Automating business logic for Atlassian products mostly. Managing automated and manual Jira/Confluence accesses.Migrating legacy services from on-prem to cloud. Most particularly, Jira Server projects to Jira Cloud and related scripts, had some Groovy to Python translation (Script Runner to webhooks transitioning).Using Git / Gitlab, Ansible, Python, PostgreSQL, Jira Automation.Supporting company internal tools as a first line link between users (managers), said tools development team, HR and IT.Sometimes writing documentation, however with no specific role on that. Show less

Starting from desktop support specialist, providing employees with laptops and stuff, as well as with initial "first day" accesses; helping newcomers to enter systems; changing printer cartridges; helping with maintaining the IT storage.Performed simple tasks like creating KVM instances in our bare-metal servers, or single EC2 instances in AWS in existing environment. Support tasks involved also simple operations in MS Azure and GCP.Supported technical issues like "nothing is working"… Show more Starting from desktop support specialist, providing employees with laptops and stuff, as well as with initial "first day" accesses; helping newcomers to enter systems; changing printer cartridges; helping with maintaining the IT storage.Performed simple tasks like creating KVM instances in our bare-metal servers, or single EC2 instances in AWS in existing environment. Support tasks involved also simple operations in MS Azure and GCP.Supported technical issues like "nothing is working", helped to debug or fix. Mundane first line support for MacOS / Linux / network / printer doesn't print.Administrated user accounts in company ecosystem, including GSuite / LDAP / PKI / ACS / etc. Show less

Санкт-Петербург, Санкт-Петербург, Россия

Provided first and second line support. Assisted users with basic tasks such as finding the correct buttons and installing the appropriate CMS on the first line.Handled government and internal security requests: Blocked illegal websites based on police directives (casino, prostitution, drugs), and responded to malware alerts by blocking compromised or malicious accounts. Analyzed customers' files to identify and eliminate false positives, or real backdoors. In rare instances, assisted… Show more Provided first and second line support. Assisted users with basic tasks such as finding the correct buttons and installing the appropriate CMS on the first line.Handled government and internal security requests: Blocked illegal websites based on police directives (casino, prostitution, drugs), and responded to malware alerts by blocking compromised or malicious accounts. Analyzed customers' files to identify and eliminate false positives, or real backdoors. In rare instances, assisted legitimate customers in removing shell backdoors and offered simple recommendations for improving website security.Assisted with website migrations: Supported customers in migrating websites from other providers or between PHP versions. Occasionally, helped with quick code changes or provided consultation on deprecated functions causing website crashes.Resolved simple MySQL issues: Diagnosed slow website performance by (s)tracing processes to find bottlenecks, file locks, or heavy SQL requests. Suggested basic improvements related to MySQL indexing where applicable. Show less