Lead Generation and sales specialist ( B2B , B2C , CRM). I have Customer Service experience in the business process outsourcing setting alone – I was a Universal Agent assisting customers on their concerns about their mobile, landline, broadband and digital tv services. This includes billing explanations, credit processing, move of house and account name change requests, technician callouts, minor troubleshooting and a lot more. I also did backend duties and coordinated with the onshore team for complaint resolutions and old or legacy plan updates. I make sure the customers’ concerns were resolved at the soonest time possible.I also have experience in academic writing, web research and also in administrative tasks.Here at LinkedIn, I am hoping to be able to continually practice the skills I’ve acquired while working in the BPO industry and if possible, do some writing and research gigs as well. I am very much looking forward to those opportunities. I am also open to learning new things and improving my skills to give better service and quality outputs to my clients.