• Performed complex infrastructure deployments, recreated customer issues, and built proof-of-concept environments that abide by cloudbest-practices • Worked on critical, highly complex customer problems that span to multiple AWS services • Provided ongoing management of the AWS infrastructure with the help of automation of common activities such as change requests, monitoring, patch management, security, and backup services, and provide full-lifecycle services to provision, run, and support Cloud infrastructure • Key member in McDonald's Tiger Team that helped the successful migration from previous MSP to AWS Managed Services • Recognized with the AWS Rising Star Award between the first year along with 3 SME Programs and AWS Certification • Obtained AMS IAM SME which certifies deep understanding for Identity and Access Management • Obtained AMS WIGS SME for Linux and Windows which certify deep understanding on workloads migrations from on-prem or other cloud vendors to AMS • Acted as an escalation point and mentor to less experienced engineers on the team and across Amazon

• Serve as technical escalation point while working with Senior Engineers, Resolution Managers, Quality Leads to support virtualization environments and ensure they are running optimally for the customers.• Take ownership of technically complex customer reported issues from web, phone and email sources and work closely with the customer until it is completely resolved.• Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue.• Resolve customer reported issues while working closely with the Engineering and other cross functional teams and provide feedback for improving the product quality and reliability.• Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues• Assist with recovery of degraded vSAN disk groups, node failures in a cluster, hardware errors, reviewed log bundles and helped with recommendations to improve their environment reliability as well as performance.• Worked with technologies like Python, PostgreSQL and Linux to gather and decipher logging to find Root Cause Analysis.

• Served as project management technical lead while working with Technical Architect, Data Center Systems Engineers, System Database Administrators, Data Center Operations Specialists to support Data Center Services operations to meet the needs of our customers.• Responsible for all projects tasks, change tasks, incidents, problems and service requests for supporting systems and provides technical support as needed.• Analyzed technical requirements to determine capacity, service, and availability requirements.• Assigned as a team lead for the virtualization team that maintains and support the university VMware and Hyper-V environments in Edinburg and DR site.• Served as technical lead for the installation and configuration of Dell VxRail hyperconverged infrastructure to replace our Legacy Hardware and provide a DR solution.• Served as technical lead for the installation and configuration of our VDI VxRail infrastructure to replace the Legacy VDI implementation.• Served as a technical asset in the F5 Load Balancer hardware upgrade to introduce new LTM and GTM in 2 data centers.• Orchestrated and executed VMware upgrade for all VxRail Clusters and vCenter servers in Edinburg and DR site from ESXi 6.7 to 7.0

• Orchestrated and executed VMware upgrade for all ESXi hosts and vCenter servers in Edinburg and DR site from 5.5 to 6.5. • Served as technical lead for the installation and configuration of HP Simplivity hyperconverged POC to evaluate a DR solution that will replace the current physical infrastructure.• Coordinated and implemented the Document Imaging and Management System Project that will serve as campus wide solution for staff and faculty.• Coordinated and executed the upgrade for the student portal my.utrgv.edu which serves as the SSO solution for Staff and Students to the different apps used by the university.• Planned and executed the Content Management project used by the web team to publish webpages to www.utrgv.edu.• Served as a technical asset in the Splunk Project to consolidate all Productions instances into a unified solution for all the campus.• Served as an integral asset for the management and migration of the SQL Clusters from version 2012 to 2016.• Technical Lead in the Bomgar project for Helpdesk which will provide remote assistance for all students, staff and faculty on campus.• Evaluated Software for Password Management and Privileged Access Management.• Oversees and maintain F5 BIG-IP Load Balancers in Edinburg and DR site.

• Deploy, configure and manage Virtual and Physical Servers within University standards and guidelines.• Perform Domain Management of AD, DNS, and other LDAP services.• Monitor services to maximize Data Center uptime and provide fast resolution while being 24x7 on-call.• Provide Documentation for procedures and technical how-to.• Deployed the Key Management System to activate Microsoft products.• Participated in the Cascade Project that will serve as content management system for the Web Team.• Participated in the student email migration from live.edu to Office 365 hosted services.• Manage over 85+ servers which include Web, Licensing, and File Servers, WSUS and 3rd party apps.• Participated in the Hardware Refresh for our current Hyper-V Cluster and SQL Cluster

• Collaborated with FIT Global Customer Support Center to provide professional, high quality IT support to end users. Provided support for all IT systems and applications, mobile terminals and peripheral devices in accordance with the agreed service levels.• Responsible for the installation, configuration, troubleshooting and maintenance of onsite equipment.• Interface with the higher-level support team at global customer support center to ensure incident resolution within service levels.• Responsible for IT Operations of Reynosa, Mexico City and Hidalgo.• Participated in the Network/Server migration for Reynosa and Hidalgo. Also participated in the Client migration for Reynosa and Hidalgo.• Supported any transition issues from Unisys to FIT.• Participated in the Hardware Exchange migration for the new lease of equipment.

• Performed budget management and planning for the IT department. This included communication with corporate office regarding IT issues as well as management of IT related projects; administration and support of Windows 2003 Servers; Backup Tape Library administration and service, and Active Directory User and PC’s administration.• Planned IT infrastructure including the installation and management of structured cabling systems. • Network Equipment (routers, switches and cabling) maintenance and support.• Supplier contact for all IT-related vendor issues, including network equipment, computers, and phone hardware and software. Serve as primary contact with MPLS network suppliers for both data and voice information systems.• Administrated Cisco Call Manager to control VoIP extensions.• Analyzed Network Infrastructure to redesign Network on the plant.• Implemented new wireless LAN equipment by Aruba Networks as well as Arsenal Digital by IBM disk to disk backups system. • New Rack and Servers installation with Disk Array unit for new Traceability System.• Participated in the unification and migration of Exchange Server 2003 to 2007, and participated in the migration of Cisco Unity Messaging System to Exchange Unified Messaging System.• Participated in the unification of Telephony Servers by Cisco for a better administration.

• Reviewed an Inventory system based on VB.Net to provide documentation and modifications, and created libraries on C# to simplify further programming needs or modification on current systems.• Analyzed functionality of a C# Host to provide communication with scanners for the Inventory System. • Ran macros using Reflection to send Inventory Movements on Glovia ERP.• Consulted data on Glovia ERP to provide reports for inventory.• Consulted databases on SQL Server 2005 to analyze data and reports.