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@yahoo.fr
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1 phone found area 361
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Franck Chauvel is listed as Customer Success Principal Director - Digital Experience and Customer Care at National Bank of Canada at Banque Nationale du Canada, based in Paris, ÎLe-De-France, France. AeroLeads shows a work email signal at yahoo.fr, phone signal with area code 361, and a matched LinkedIn profile for Franck Chauvel.
Franck Chauvel previously worked as Strategic consulting, digital projects, digital transformation, support and customer success at Self-Employed and Customer Success Principal Director - Digital Experience and Customer Care at Banque Nationale Du Canada. Franck Chauvel holds Master'S Degree / Master 2 (M2) - Diplome D'Enseignement Supérieur Spécialisé (Dess), Msc In Marketing Management - Dess Marketing Des Services from Université François Rabelais De Tours.
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AeroLeads found 1 current-domain work email signal for Franck Chauvel. Compare company email patterns before reaching out.
Digital Enthusiast | Customer-Centric | Transformation Builder | KPI-Driven | Innovation Ambassador | Protagonist ENFJ-ADriving big-picture thinking in complex environments with meticulous attention to details.
Listed skills include Product Marketing, Marketing, Program Management, Telecommunications, and 15 others.
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Ville De Paris, Île-De-France, France
- Design new digital business models/Digital transformation of existing business- Launch mobile application, ecommerce websites- Build customer support strategy, business process outsourcing (BPO), contact center efficiency
Montréal, Québec, Canada
- Lead the digital transformation of the multichannel contact strategy : create and engage a digital team of 4 people to produce a superior customer experience across all banking activities - Manage the outsourcing contact center contract (BPO Front Office) : from RFPs to KPIs daily monitoring, objectives, global budget and scope - Define and implement contact center needs with new SAAS platforms (Salesforce and friends) : CRM, omnichannel, case management, knowledge base, AI with LLM… Show more - Lead the digital transformation of the multichannel contact strategy : create and engage a digital team of 4 people to produce a superior customer experience across all banking activities - Manage the outsourcing contact center contract (BPO Front Office) : from RFPs to KPIs daily monitoring, objectives, global budget and scope - Define and implement contact center needs with new SAAS platforms (Salesforce and friends) : CRM, omnichannel, case management, knowledge base, AI with LLM, Chatbot… - Stimulate continuous end-to-end improvement and innovation : establish governance, automation, best practices, customer feedback loop, root causes solving and process efficiency Show less
Région De Montréal, Canada
- Core team member to create a new telecom provider Fizz (mobile and broadband). Best online experience all industries combined in Canada (WoW index 2020). - In charge of building customer success experience: strategy definition, customer autonomy implementation with digital flows, knowledge center, online support, contact center internal processes. Best NPS in telecom sector for the 2nd consecutive year (+47 in December 2020), improvement -50% in contact rate (2020vs2019).- Managed… Show more - Core team member to create a new telecom provider Fizz (mobile and broadband). Best online experience all industries combined in Canada (WoW index 2020). - In charge of building customer success experience: strategy definition, customer autonomy implementation with digital flows, knowledge center, online support, contact center internal processes. Best NPS in telecom sector for the 2nd consecutive year (+47 in December 2020), improvement -50% in contact rate (2020vs2019).- Managed offshore customer service supplier, Webhelp. Average customer satisfaction rating after contact: 4/5 (2021).- Securing anti-fraud systems. improvement -90% decrease global fraud and charges back within 2 years. Show less
Campus Sfr La Plaine St-Denis, Paris, France
- Marketing projects delivery : portfolio management, budget management, planning, knowledge management and implementation of best practices, tools and governance structures- In charge of the marketing project budget (up to 12M€ in 2014)- 6 main launches/year (+1M€/project) and 80 target projects/year (~150k€/project)- Cross divisional team management (up to 200 people/project) Key Project accomplishments:- Marketing new offers, products and services launches : creation… Show more - Marketing projects delivery : portfolio management, budget management, planning, knowledge management and implementation of best practices, tools and governance structures- In charge of the marketing project budget (up to 12M€ in 2014)- 6 main launches/year (+1M€/project) and 80 target projects/year (~150k€/project)- Cross divisional team management (up to 200 people/project) Key Project accomplishments:- Marketing new offers, products and services launches : creation of Fiber offers, multi-play Fixed-Mobile offers, new Internet access equipment and set up boxes, creating web apps and services, commercial promotions on various highlights...- Change management : organization after buyout deals, new business models, net sales acceleration plans…- Process optimization : IT new tools and architectures, in-store after sale, billing optimization, supply chain improvement, legacy rationalization…- New regulation : loi Châtel, loi de conso…Career development within the function:- Senior Marketing project manager – Internet provider division (10/2008 – 07/2011)- Marketing project manager - Neuf Cegetel (11/2006 – 10/2008)Internet supplier provider company bought by SFR in 2008- Marketing Coordinator - AOL (03/2006 – 11/2006)Internet supplier provider company bought by neuf Cegetel in 2006 Show less
Iae Tours (France) And Abroad (Brésil, Liban, Inde)
Part-Time lecturer on marketing and project management dedicated to French and English speaking students in France and abroad.
Paris 75002
- Customer Service Manager - 2004/2005 (Implemented the customer service and 4-people team management, Managed Sales administration)- Communication Assistant - 2003 (Mass Media (posters, press, radio), print, Events)
Quick answers generated from the profile data available on this page.
Franck Chauvel works for Banque Nationale du Canada.
Franck Chauvel is listed as Customer Success Principal Director - Digital Experience and Customer Care at National Bank of Canada at Banque Nationale du Canada.
AeroLeads has found 1 work email signal at @yahoo.fr for Franck Chauvel at Banque Nationale du Canada.
AeroLeads has found 1 phone signal(s) with area code 361 for Franck Chauvel at Banque Nationale du Canada.
Franck Chauvel is based in Paris, ÎLe-De-France, France while working with Banque Nationale du Canada.
Franck Chauvel has worked for Self-Employed, Banque Nationale Du Canada, Fizz, Sfr, and Université François Rabelais De Tours.
You can use AeroLeads to view verified contact signals for Franck Chauvel at Banque Nationale du Canada, including work email, phone, and LinkedIn data when available.
Franck Chauvel holds Master'S Degree / Master 2 (M2) - Diplome D'Enseignement Supérieur Spécialisé (Dess), Msc In Marketing Management - Dess Marketing Des Services from Université François Rabelais De Tours.
Franck Chauvel is listed with skills including Product Marketing, Marketing, Program Management, Telecommunications, Appareils Mobiles, Responsable Produit, Customer Experience, and Product Management.
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