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Fernando Romero Duque Email & Phone Number
Global Markets Front Office Conduct and Surveillance Team Lead
at
BNP Paribas
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Global Markets Front Office Conduct and Surveillance Team Lead
Location
Maia, Porto, Portugal
Company size
Who is Fernando Romero Duque? Overview
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Quick answer
Fernando Romero Duque is listed as Global Markets Front Office Conduct and Surveillance Team Lead at BNP Paribas, a with 153435 employees, based in Maia, Porto, Portugal. AeroLeads shows a matched LinkedIn profile for Fernando Romero Duque.
Fernando Romero Duque previously worked as Global Markets Front Office Conduct & Surveillance Team Lead at Bnp Paribas and Global Markets Front Office Conduct & Surveillance Analyst at Bnp Paribas. Fernando Romero Duque holds Master'S Degree, Services Engineering And Management from Universidade Do Porto.
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BNP Paribas
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Profile bio
About Fernando Romero Duque
Detail-oriented, strategic and creative problem solver. Caring, people-person and reliable mentor. I am passionate about solving problems and fulfilling an organization customer needs. By combining my technical formation as a Metallurgical engineer with the interpersonal skills acquired during my recent experience in the customer service sector, I'm able to take advantage from both worlds and get everything done in an efficient but also human-centered way. Anywhere I go, I am constantly adapting myself to take a lead/mentor role, helping my peers to thrive in their abilities, listening and supporting them by being their "go to" contact, and ensuring our team can always achieve their traced goals. I enjoy sharing and challenges, so I am always open up to looking at new projects or simply bouncing some ideas off. Feel free to reach me out:frducv@gmail.com
Current workplace
Fernando Romero Duque's current company
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Bnp Paribas
10 roles
Fernando Romero Duque work experience
A career timeline built from the work history available for this profile.
Global Markets Front Office Conduct & Surveillance Team Lead
Current
Feb 2023 - Present
Global Markets Front Office Conduct & Surveillance Analyst
- Electronic communications monitoring- Breach escalations to relevant Business Lines, Conduct Representatives, Compliance, and Upper management- Continuous process improvement - Management Information reporting- Requirements elicitation- Business Intelligence tools creation and maintenance
Apr 2022 - Feb 2023
Operations Team Lead
- Day-to-day monitoring and supervision of a multilingual team- Performance analysis- Coaching plans development and implementation- Quality analysis- Real-Time management- Subject-matter expertise support- Escalations management- Customer relationship management
Jul 2021 - Apr 2022
Customer Support Trust And Safety / Quality Assurance Analyst
Customer support in English and Spanish-speaking markets:- High-value payments and resolutions.- Fraud prevention.- Internal policies procedures management.- Non-common and sensitive cases analysis.- Escalations management.- Evaluation of interactions between users and associates.- Identification of training needs. - Associates' coaching sessions.
Nov 2019 - Jul 2021
Customer Support Specialist
Customer support in English and Spanish-speaking markets:- Back-office, live chats and phone calls.- Sensitive cases analysis.- Escalations management.- Live support to tenured associates.
Oct 2019 - Sep 2020
Customer Support Associate
Customer support in English and Spanish-speaking markets:- Back-office, live chats and phone calls.
Aug 2019 - Sep 2019
Engineering Intern
Conectores Eléctricos Y Telefónicos C.A.
Failure inspection and analysis of molds plates for green sand casting foundry, and machining matrices.
Jul 2015 - Sep 2015
University Tutor - Physical Metallurgy
Practices on Metallography, Mechanical Essays and Heat Treatments.
Oct 2014 - Mar 2015
University Tutor - Applied Mathematics
Practices on Differential Calculus.
Mar 2013 - Feb 2014
Team & coworkers
Colleagues at BNP Paribas
Other employees you can reach at bnpparibas.com. View company contacts for 153435 employees →
AA
Alex Albereci
Colleague at Bnp ParibasLondon, England, United Kingdom
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LS
Laurent Saint-Pierre
Colleague at Bnp ParibasGreater Paris Metropolitan Region, France
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GW
Grégory Weisbecker
Colleague at Bnp ParibasGreater Perpignan Area, France
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SV
Santhosh Vetrivel
Colleague at Bnp ParibasChennai, Tamil Nadu, India
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CT
Chris Tamboura
Colleague at Bnp ParibasParis, Île-De-France, France
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KM
Katarzyna Maszkiewicz
Colleague at Bnp ParibasWarsaw, Mazowieckie, Poland
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AK
Ashwani Kumar
Colleague at Bnp ParibasMumbai, Maharashtra, India
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OF
Ophelie Fleury
Colleague at Bnp ParibasGreater Paris Metropolitan Region, France
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MM
Mehak Mahajan
Colleague at Bnp ParibasBengaluru, Karnataka, India
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AS
Arzoo Shukla
Colleague at Bnp ParibasMumbai, Maharashtra, India
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Alex Albereci
Colleague at Bnp ParibasLondon, England, United Kingdom
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LS
Laurent Saint-Pierre
Colleague at Bnp ParibasGreater Paris Metropolitan Region, France
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GW
Grégory Weisbecker
Colleague at Bnp ParibasGreater Perpignan Area, France
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SV
Santhosh Vetrivel
Colleague at Bnp ParibasChennai, Tamil Nadu, India
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CT
Chris Tamboura
Colleague at Bnp ParibasParis, Île-De-France, France
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KM
Katarzyna Maszkiewicz
Colleague at Bnp ParibasWarsaw, Mazowieckie, Poland
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AK
Ashwani Kumar
Colleague at Bnp ParibasMumbai, Maharashtra, India
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OF
Ophelie Fleury
Colleague at Bnp ParibasGreater Paris Metropolitan Region, France
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MM
Mehak Mahajan
Colleague at Bnp ParibasBengaluru, Karnataka, India
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AS
Arzoo Shukla
Colleague at Bnp ParibasMumbai, Maharashtra, India
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2 education records
Fernando Romero Duque education
Master'S Degree, Services Engineering And Management
Engineer'S Degree, Metallurgical Engineering And Materials Science.
FAQ
Frequently asked questions about Fernando Romero Duque
Quick answers generated from the profile data available on this page.
What company does Fernando Romero Duque work for?
Fernando Romero Duque works for BNP Paribas.
What is Fernando Romero Duque's role at BNP Paribas?
Fernando Romero Duque is listed as Global Markets Front Office Conduct and Surveillance Team Lead at BNP Paribas.
Where is Fernando Romero Duque based?
Fernando Romero Duque is based in Maia, Porto, Portugal while working with BNP Paribas.
What companies has Fernando Romero Duque worked for?
Fernando Romero Duque has worked for Bnp Paribas, Concentrix, Manpowergroup Solutions, Conectores Eléctricos Y Telefónicos C.A., and Universidad Central De Venezuela.
Who are Fernando Romero Duque's colleagues at BNP Paribas?
Fernando Romero Duque's colleagues at BNP Paribas include Alex Albereci, Laurent Saint-Pierre, Grégory Weisbecker, Santhosh Vetrivel, and Chris Tamboura.
How can I contact Fernando Romero Duque?
You can use AeroLeads to view verified contact signals for Fernando Romero Duque at BNP Paribas, including work email, phone, and LinkedIn data when available.
What schools did Fernando Romero Duque attend?
Fernando Romero Duque holds Master'S Degree, Services Engineering And Management from Universidade Do Porto.
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