Frea Packham Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

I have been a Senior Business Analyst & Lead Business Analyst at UniSuper for 7 years. During that time I have worked as the Lead Business Analyst on multiple large projects using Waterfall, Agile and Iterative Waterfall methodologies. Key Projects include: Contributions work stream of the Business Process Improvement Program, Contributions Workbench Project, Clause 34 Benefit Calculation changes project, and the Delta (new FlexiChoice Product) program.Since May 2017 I have been acting agile Iteration Manager in the Digital workstream responsible for rapid delivery of production fixes and small enhancements.

Melbourne, Australia

Reading, United Kingdom

Principal Responsibilities:- Analysis, review and amendment specification of legislative documentation changes (correspondence & brochures) in accordance with FSA Policy Statement PS07 /18 (Conduct of Business regime) regarding disclosure.- Review of Unclaimed monies processing and reporting. Implementation of process improvement.Key Achievements:- Specification, testing and implementation of documentary and system change across various administration systems for multiple products across multiple sites, both international and across the UK.- Process improvement implementation for unclaimed monies process.

Salisbury, United Kingdom

Principal Responsibilities:- Coordination and design of workflow requirements for the administration of the SIPP and Wrap clients within the Composer administration system, integrating with the Staffware workflow system. - Interpretation of the ‘to-be’ processes developed by the workstream BAs and translating that into a process flow for workflow, then documented the requirements for the Workflow developers- Documenting requirements for cash and asset reconciliation processes changes required for SIPP Regulation.Key Achievements:- Developed and documented ‘To Be’ end-to-end workflow process flows.- Documentation of the Staffware system requirements to integrate the new processes with the Composer Administration platform- Facilitated process workshops with Subject Matter Experts and Stakeholders.- Support of User Acceptance Testing of the Staffware workflow processes.

Melbourne, Australia

Principal Responsibilities:- Development of business processes to facilitate the administration of wholesale platform and portfolio services for Goldman Sachs JBWere high net worth clients on the Avanteos WRAP platform- Documentation of high level and detailed process flows for the investments servicing and processing department. Key Achievements:- Analysis and documentation of ‘As Is’ processes for a large investment servicing and processing area. - Developed and documented ‘To Be’ end-to-end processes and support of the initial implementation.

Melbourne, Australia

Principal Responsibilities:- Gap Analysis of the Trustees’ current policies and processes to meet the Australian Prudential Regulatory Authority (APRA) Registrable Superannuation Entity (RSE) Licence legislation - Development and implementation of Trustee policies and processes.- Documentation and collation of the requirements for the licence application submission for the Trustee and it’s registrable superannuation entities.- Documentation of the Responsible Officer competency assessment framework and process, ensuring adherence to the fitness and propriety requirements of the policies and legislation.Key Achievements:Documentation and submission of APRA RSE Licence and Registration applications for PFS Nominees Pty Limited (Trustee).

Melbourne, Australia

Principal Responsibilities:- Workshopping and scoping of business requirements on a variety of small, medium and large projects. - Analysis and documentation of Business Requirements Specifications.- Re-engineering and mapping of new and existing business processes.- Documentation of Business Procedures and Guidelines.- Test Planning, User acceptance testing, test management and test issue/observation tracking.- Co-ordination of the implementation of the Quality Management System under the AS/NZS ISO 9001:2000 standard in order to obtain certification.Key Achievements:- Documented and implemented Policies and Processes associated with the Quality Management System including: Quality Policy, Quality Manual, Quality Audit Procedure.- Produced training documentation and templates, and conducted training of Internal Quality Auditors.- Participation in the tender assessment process for the selection of an outsource provider for output production and distribution.- Reviewed all client correspondence for compliance to Privacy Law requirements and co-ordinated the implementation of required amendments.

Melbourne, Australia

Principal Responsibilities:- Involved in all phases of Projects within the Corporate Superannuation business area. (including Analysis, Design, Specification, Testing, Implementation and Evaluation)- Systems Support for Line of Business and Workflow (AWD) systems for Business Area and liaison with IT of such systems.Key Achievements:- Configuration and implementation of AWD workflow to new business area, including work type identification, work item prioritisation and aging, and security and job role specification and configuration.- Documentation of a Business Continuity Plan in preparation for Y2K- Co-ordination of Y2K system enhancement and business continuity testing.