Fred Allen Email & Phone Number

30-30 Thomson Avenue, Lic, Ny

• Guide several departments in designing and developing projects through production stage.• Collaborate with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.• Direct the recruitment process of key employees and the selection of consultants and outsource-vendors.• Develop and initiated internal processes to improve program delivery within specific timeframes.• Establish goals and milestones as per the desired results to be generated by the project.• Define the resources required for completion of a project and allocated resources accordingly.• Manage teams working on different programs and smoothed out any areas of possible conflict.• Evaluate the timely performance of different teams working on a project and documented the progress accordingly.• Assist the engineers in documenting the project designs and making changes as per needs.• Ensure that all programs were executed within established time period and complied with the defined standards.• Leverage technology to aggregate data and perform analysis, generate metric reports on an ad hoc basis. Assist with project management of core compliance and monitoring & testing initiatives.

151 E. 25Th Street

• Manage 5 analysts with first-level technical support to end-users for production applications, performing problem analysis, recommending resolutions and implementing approved fixes. analysts with daily helpdesk tasks.• Analyze and identified workflow deficiencies and needed improvements. • Collaborate with administrators to incorporate online curricular resources into their programs and support staff to utilize programs effectively. • Resolve laptop problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration.• Maintain Active Directory, LDAP, LIVE@Baruch, BDAM, CUNY Portal / Blackboard, E-Sims, Degree Works, BOSS and Pharos print queue Applications.• Supervise and maintained operations, rebooted servers, maintained Baruch’s Email System. • Provided technical support to hardware and software related questions and problems• Utilize Track-IT to log and document all support calls.• Maintain MS Access Databases, scheduled student orientations and MS Office department workshops trainings.• Configure and supported Blackberry, I-Phone and I-Pad devices.• Assist in conducting research on products, services, protocols, and standards in support of client services technology.• Conduct MS Training sessions with faculty, staff and students.

450 Clarkson Avenue, Brooklyn, Ny

• Assisted with guidance in maintenance/development of Order Entry Forms. • Facilitated screen design sessions • Wrote business and design requirements.• Provided communications and liaise between data center and department for conflict resolution. • Assigned and prepare meeting documents, minutes and data dictionary.• Maintained online EMR QuadraMed patient registration system. • Responsible for change management processes. • Developed and maintained program plans and all associated written documentation.• Assessed hospitals technology needs, designed solutions, evaluated, implemented, and maintained healthcare software ensuring proper functioning of claims and remittances applications.• Created material for training sessions.• Planned, conducted, documented and performed unit and integration tests.• Responsible for managing customer relationships and resolve customer issues.

345 Adams Street Brooklyn, Ny

• Analyzed, evaluated, and documented current business work flows and requirements. • Generated Software and Business Requirement documents for SDLC. • Provided feedback on relational databases and table structures.• Drafted use case specifications, UI mock-ups, storyboards, and software requirements specifications.• Planned, conducted, documented and performed unit and integration tests. • Provided analysis and feedback based on tests results.• Interfaced with project stakeholders and led Joint Application Development (JAD) sessions.• Developed and managed project plans and SRDs using MS Project, Excel, and Word.• Supervised and trained new candidates with help desk tasks.• Conducted Application training sessions to outside Providers and update training manuals as required.• Worked with Sr. Director of Applications and Data management on budget expenditures and forecasting such as other than personal services (OTPS) and Capital accounts.• Designed User Interface screens in web and client server environments.• Organized and lead status meetings with developers, IT vendors, Managers, End-users and Project leaders. Wrote minutes and followed up on actions.

370 Jay Street Brooklyn, Ny

• Installed, configured, and maintained software for desktop PC’s.• Performed hardware maintenance and configuration.• Interfaced with departmental mangers to determine software upgrades to user workstations. • Generated work instructions for software implementation and maintenance for user workstations.• Developed work schedules for upgrades using MS Project.• Designed and created data entry applications and reporting systems using MS Access.

1680 Broadway, New York City

• Coordinated the development and implementation of a procurement workflow system.• Participated in JAD sessions. • Authored business requirement documents, process flows and use cases.• Generated and tracked project schedule utilizing Microsoft Project tool.• Supervised/Managed staff of five application developers.• Developed and assigned tasks to supporting personnel.• Generated weekly status reports.• Applied ISO 9001 concepts and policies within infrastructure framework.• Designed user interface screens for the Automate the Schools (ATS) system from change management requisitions.• Developed application code utilizing Model 204 programming language.• Planned, conducted, documented and performed unit and integration tests.• Created and documented test results.• Defined job specifications and acquired staff resources for application development team. • Developed project implementation plan to include budgeting and scheduling. • Performed feasibility studies and cost benefit analysis.• Conducted technical interviews with managers and end users.• Coordinated User Acceptance Testing and Test Plans using MS Project.• Created test scripts.• Utilized MVS/TSO mainframe for re-engineering applications.• Applied ITIL concepts and polices within infrastructure framework.

Mba, Management

Bba, Computer Information Systems

Education record