Fred Bartels Email & Phone Number

Beuningen, Gelderland, Netherlands

Nijmegen, Gelderland, Nederland

Responsible for daily operations in ICT in corporation with IT cloud server suppliers also while using JIRA.Sage ERP and Efficy CRM Overall key user during upgrade cycles, project developments and implementations.Responsible and taking part of several ICT Projects to improve business processes, quality and reporting.

Nijmegen, Gelderland, Nederland

Responsible for daily operations related to Purchase, Quality and Prepress. Setting up “expected arrivals overview” Handling customer non conformities and keep track of designprocess. Key user and IT implementations from Prodstar to Sage X3 and from Winris to Efficy CRM.o Creating a semi automatic transport invoice check system after setting up a new transport registration process in Sage X3. Implementation of an “artwork planning” in Sage X3.o Asked to join the IT department.

Wijchen, Gelderland, Nederland

Providing daily and weekly customer and management reporting trough a Dashboard, Traffic Lights, KPI and LEAN Monitoring Tool. o Creating and defining ad hoc analyzes and reports for customers and management. For instance Global Standard Metrics Board, Carrier Performance and Call handling analyses.o W2W Warehouse Inventory Project

Nijmegen, Gelderland, Nederland

Registration and reporting of issues and handle properly to customers. Outrolling Vendor Performance Management.

Apeldoorn, Gelderland, Nederland

Responsible for examining bottlenecks in thelogistics process, preparation of management reports andwork procedures. By implementing the PDCA cycle optimizingthe logistic processes.

Apeldoorn, Gelderland, Nederland

Sales and administrative support. Main task was customer contact providing insight into orders, change orders and replenishing. Secondly I also made management reports about sales revenue and after sales.o Shelf Promotions device The independent organization of 27 revenue-generatingproducts to all “Formido” DIY stores in the Netherlands,resulting in a turnover increase by 10% on USP.o Optimization of the after sales processInitiator and project manager of the optimization project of the after sales process. I identified the bottlenecks in the process. Tasks and responsibilities were redistributed to those who are involved in this process. Resulting in a more efficient and customer-oriented performance.o SAP R/3 system implementation in goods return (aftersales)process (2005) Responsible for managing the implementation of the goodsreturn process. My experience during thisimplementation was also a good reason to start my study for Business & Information Technology (BSc)