Fred Busteed Email & Phone Number

Bartow, Florida, United States

Seffner, Florida, United States

■ Troubleshooting various office applications (ie: Outlook, Office 365, Infinity/Mobility)■ Created/imaged new PCs■ Set up and maintain desktop and LAN printers and scanners■ Set up and maintain Credit Card Machines■ Administration of AD records■ Administration of OKTA records■ Performed technical training for new hires■ Created/updated technical support documentation■ Utilized Halo ticketing software■ Maintained cabling and wiring

Tampa, Florida, United States

N. Charleston, Sc

* Nominated for the Chairman's Award in FY11.* Eliminated project lags by executing on-site service and maintenance/repair of the nationwide US Army Video Surveillance System (VSS).* Minimized workflow gaps by training all on-site personnel on VSS functionality and service to optimize productivity.* Streamlined operational efficiencies by analyzing system discrepancies, implementing corrective action and resolving through timely completion.* Spearheaded project fulfillment for complete depot-level American Dynamics DVR rebuilds and O/S and Intellex software image creation/restoration.* Reduced knowledge gaps by authoring technical training manuals to improve performance.* Aided leadership team by researching and developing (R&D) hardware/software improvements that enhance efficiencies.* Supervised and scheduled 5 field technicians while training on best practices and protocol to maximize productivity.* Mitigated financial discrepancies by performing cost analysis to monitor cost (CPI) and schedule (SPI) and ensure zero profit erosion.* Created and grew the contract from a 1-member replacement-based maintenance task spanning 12 sites to a 4-member depot-level repair/maintenance task spanning 50 sites. * Ensured supply met demand by developing an inventory tracking program for systematic organization.* Successfully maintained over 1,000 computers (DVRs and workstations) located at various US Army bases across the continental US, including Alaska and Puerto Rico. * Maintained a ticket queue consisting of no more than 1% of inventory and a 24-hour response time with a 72-hour repair/completion time over a 5-year span. * Cut third party repair shipping and technician manpower costs by $250K annually by implementing an on-site repair program.

N. Charleston, Sc

* Diminished project lags by timely repairing and maintaining all Kyocera-Mita and Sharp copiers, printers, scanners and associated peripheral devices.* Enhanced workflow by connecting networks and installing software for all Sharp and Kyocera-Mita multifunction devices with minimal downtime, including print drivers, scan-to-desktop, scan-to-e-mail and network (paperless) faxing. * Managed equipment inventory to fast-track repairs with minimum shrink.* Leveraged industry trends to update all technical manuals and bulletins to ensure competitive advantage and top-tier talent retention.* Obtained all pertinent certifications and citations required to have full manufacturer-authorized support for all machines serviced.

Savannah, Ga

* 1st level support for all Oce copiers and over 500 various laser (color and B/W) printers.* Create various instructional and operational documents.* Manage inventory for repairs of equipment, supplies for four different geographical locations.* Interview, hire, and train service and maintenance technicians.* Prepare all invoices and bills for all facets of operation, including lease payments, repair services, and management fees and salaries.* Generate full cost analysis reports for all machines and operation budgets for all contracts.* Obtain all pertinent certifications and citations required to have full manufacturer authorized support for all machines serviced.

Associate’S Degree, Linux/Unix System Administration, 4.0

Linux/Unix System Administration Linux shell scripting (including Perl & Python) Networking Security 4.0 GPA

Electronics Engineering, Electronics, 3.5

Electronics "A" And "C" School, Electronics, Pass

Basic Electronics and Electricity School Electronics Tech "A" School Electronics Tech "C" School

General Diploma, General, 3.0