Fred Crescente Email & Phone Number

Over 25 years of Information Technology and Project Management experience make Crescent Technology Services the go-to company for Small Businesses to leverage their technology investment to the best effect, while optimizing cost effective measures to stay ahead in the ultra-competitive small business arena.

Responsibilities: Responsible for end-to-end management of hardware and software installation projects, includingprocurement, configuration, installation and customer training. Responsible for all aspects of each project, includingbudgeting, time tracking, resource scheduling, contingencies and customer communications. Managed severalbusiness continuity implementations utilizing Double Take software. Successful projects included new and migrateddomain environments, Voice over IP… Show more Responsibilities: Responsible for end-to-end management of hardware and software installation projects, includingprocurement, configuration, installation and customer training. Responsible for all aspects of each project, includingbudgeting, time tracking, resource scheduling, contingencies and customer communications. Managed severalbusiness continuity implementations utilizing Double Take software. Successful projects included new and migrateddomain environments, Voice over IP telecommunication systems (Cisco, ShoreTel), and procurement or movement ofdata and voice circuits from telecom providers. Designed and implemented a Microsoft Project Server 2007environment to streamline resource and task scheduling, tracking and time reporting, both internal and external.June 2003 ­ December Show less

Responsibilities: Responsible for complete installation of new customer sites, including edge-of-network devices,servers, Active Directory, client PCs and peripherals. Responsible for data migration (User Profiles, E-Mail, Documents)from old to new environment. Developed and conducted administrative training for key customer personnel. Providedday to day support of customer sites and users, in addition to proactive security updates to both servers and client PCs.Configured and… Show more Responsibilities: Responsible for complete installation of new customer sites, including edge-of-network devices,servers, Active Directory, client PCs and peripherals. Responsible for data migration (User Profiles, E-Mail, Documents)from old to new environment. Developed and conducted administrative training for key customer personnel. Providedday to day support of customer sites and users, in addition to proactive security updates to both servers and client PCs.Configured and managed proactive monitoring of server, router and firewall health, to aid in preemptive issuedetection and resolution. Provided consulting services to these clients, including recommendations for business processre-engineering, hardware and software purchases, and proper deployment of computing resources. Gained in-depthexperience with Windows Standard and Small Business Server 2003/2008, Trend Micro Antivirus, Websense, TimberlineOffice Products, Exchange 2003/2007, and Active Directory maintenance and security. Show less

Responsibilities: Responsible for project management of software implementations, both developed in-house andoutsourced, including interactive voice response (IVR) system for flight status information, web-based call trackingsystems for various departments, inventory management and web-based reports. Responsible for end-to-end successfor both outsourced and in-house projects, including application discovery, determination of business need, Requestfor Proposal (RFP) process… Show more Responsibilities: Responsible for project management of software implementations, both developed in-house andoutsourced, including interactive voice response (IVR) system for flight status information, web-based call trackingsystems for various departments, inventory management and web-based reports. Responsible for end-to-end successfor both outsourced and in-house projects, including application discovery, determination of business need, Requestfor Proposal (RFP) process, vendor choice, Service Level Agreement (SLA) and contract negotiation, vendormanagement and relations during the project, plus all aspects of the Software Development Life Cycle (SDLC) throughto fruition of the project, often with compressed timelines. Business conditions also necessitated hands-on involvementin many projects, including coding, testing, etc. Gained extensive experience with SQL Server, stored procedures, ASP,ADO, VBScript, JavaScript and XML. Also performed extensive financial and ROI analyses of pending projects, todetermine project feasibility and aid in contract negotiations. Show less

UK/Northern Ireland High Wycombe, Bucks. United KingdomResponsibilities: Responsible for all aspects of several medium-size to large projects, involving the implementation ofPro:TAS, a state-of-the-art mid- and back-office software solution for travel management companies. Accountable forall facets of a project, including budgeting… Show more UK/Northern Ireland High Wycombe, Bucks. United KingdomResponsibilities: Responsible for all aspects of several medium-size to large projects, involving the implementation ofPro:TAS, a state-of-the-art mid- and back-office software solution for travel management companies. Accountable forall facets of a project, including budgeting, contractual fulfillment, user training, data migration, resource planningand allocation, and risk assessment. Facilitated workshops with customers to ensure proper specification of the productduring the development process. Successfully implemented several large, multi-site customers on a Windows NT Serverplatform, including one customer running a Windows NT server on a Mac (AppleTalk) network. Additionally functionedas the technical liaison between local colleagues and development staff. Also responsible for local computer networkmaintenance. Gained experience with Windows NT Server 4.0, SQL, Oracle Version 7.3.4.2.0 (on which Pro:TAS isbased), WAN communications and routers. Show less

Responsibilities: Responsible for the successful implementation of American Express Jaguar (customized Turbo SABRE) inover two hundred locations. Provided on-site support of new Jaguar installations. Provided training (both classroomand on- site) of customer and internal staff on the application, and its interaction with the SABRE host. During betatesting, provided feedback to development team on SABRE host programs, including reservations, pricing, ticketing(electronic and… Show more Responsibilities: Responsible for the successful implementation of American Express Jaguar (customized Turbo SABRE) inover two hundred locations. Provided on-site support of new Jaguar installations. Provided training (both classroomand on- site) of customer and internal staff on the application, and its interaction with the SABRE host. During betatesting, provided feedback to development team on SABRE host programs, including reservations, pricing, ticketing(electronic and traditional) and host connectivity issues, so that the Jaguar application (based on SYBASE) couldinteract properly with the host. Due to departure of Divisional Product Specialist, assumed temporary ProductConsultant role, including beta test co-ordination and product support for the division, in addition to American Expressduties. Show less