Fred Daniell Email and Phone Number

- I support the customer support teams at Saks by working with SME's to identify training gaps and development needs. I write and design interactive modules, videos, and facilitator lead training that can be reported on so teams can understand agent performance trends.- Managed implementation of Learning Records Store (Xyleme), created SOPs for content management, and outlined reporting requirements for hosted training solutions.- Create custom reports from LRS system data and work… Show more - I support the customer support teams at Saks by working with SME's to identify training gaps and development needs. I write and design interactive modules, videos, and facilitator lead training that can be reported on so teams can understand agent performance trends.- Managed implementation of Learning Records Store (Xyleme), created SOPs for content management, and outlined reporting requirements for hosted training solutions.- Create custom reports from LRS system data and work along side analysts to help tell a holistic story of how agents are working with customers to identify knowledge and soft skills gaps so they can be trained.- I manage the deployment and management of all hosted training solutions and work with internal IT teams to ensure a seamless user experience. Show less

- Collaborated with SMEs to write, design, and develop training solutions for front line associates. Projects included facilitator lead classes, online self-paced modules, assessments, job aids, simulations, role plays, and video scenarios.- Managed all aspects of projects which include building relationships with key stakeholders, determining appropriate training outputs, technical writing and script development, content and graphic development, and consulting on deployment options such as… Show more - Collaborated with SMEs to write, design, and develop training solutions for front line associates. Projects included facilitator lead classes, online self-paced modules, assessments, job aids, simulations, role plays, and video scenarios.- Managed all aspects of projects which include building relationships with key stakeholders, determining appropriate training outputs, technical writing and script development, content and graphic development, and consulting on deployment options such as Learning Management Systems and other tools. Show less

- Managed and administered CDK’s SuccessFactors LMS. I was the main source of knowledge for the training, learning development, and HR teams for LMS related projects.- I was responsible for writing and designing support materials related to LMS functions and tools. I trained other LMS admins and support internal teams via live meetings and through the creation of job aids and other support materials.- I assisted the learning design team by troubleshooting content issues in Captivate and… Show more - Managed and administered CDK’s SuccessFactors LMS. I was the main source of knowledge for the training, learning development, and HR teams for LMS related projects.- I was responsible for writing and designing support materials related to LMS functions and tools. I trained other LMS admins and support internal teams via live meetings and through the creation of job aids and other support materials.- I assisted the learning design team by troubleshooting content issues in Captivate and Storyline.- Managed the technical rollout of systems updates and collaborated across multiple teams to coordinate these changes. Show less

- As Learning Designer, I developed custom self-paced learning solutions for corporate and higher education clients. Managed all aspects of projects including storyboard creation, technical writing, creating content such as graphics and simulations, recording screen narration, and executed development in eLearning software such as Lectora, Captivate, Storyline, and Camtasia.- I was responsible for working with Subject Matter Experts to help identify curricula goals and write content from… Show more - As Learning Designer, I developed custom self-paced learning solutions for corporate and higher education clients. Managed all aspects of projects including storyboard creation, technical writing, creating content such as graphics and simulations, recording screen narration, and executed development in eLearning software such as Lectora, Captivate, Storyline, and Camtasia.- I was responsible for working with Subject Matter Experts to help identify curricula goals and write content from the source materials they provided.- As project manager I was responsible for all aspects of the project from the initial discovery phase all the way through development and hosting on multiple LMS platforms. I also partnered with third-party vendors for course translations.- Clients include P&G, Bose, Nestle, Chevron, and other higher education clients. Show less

- Managed the day-to-day activities of the creative and the development team. This includes but is not limited to scheduling meetings and internal reviews, problem solving, gathering and assembling project specific content, resourcing, and setting expectations with the account manager.- Ensure the creative achieves client goals all while staying within budget and meeting campaign deadlines. - Develop schedules, budgets, and coordinate with third party vendors.

- As Learning Designer, I developed custom self-paced learning solutions for corporate and higher education clients. Managed all aspects of projects including storyboard creation, technical writing, creating content such as graphics and simulations, recording screen narration, and executed development in eLearning software such as Lectora, Captivate, Storyline, and Camtasia.- I was responsible for working with Subject Matter Experts to help identify curricula goals and write content from… Show more - As Learning Designer, I developed custom self-paced learning solutions for corporate and higher education clients. Managed all aspects of projects including storyboard creation, technical writing, creating content such as graphics and simulations, recording screen narration, and executed development in eLearning software such as Lectora, Captivate, Storyline, and Camtasia.- I was responsible for working with Subject Matter Experts to help identify curricula goals and write content from the source materials they provided.- As project manager I was responsible for all aspects of the project from the initial discovery phase all the way through development and hosting on multiple LMS platforms. I also partnered with third-party vendors for course translations.- Clients include P&G, Bose, Nestle, Chevron, and other higher education clients. Show less

At Digital Custom Group I was responsible for starting their Print Services department from the ground up. I developed and implemented workflows, their quality control system, and was responsible for hiring and training employees.As a project manager at DigitalCustom I worked directly with clients, managed long and short term projects from beginning to end, and assisted the research and development and marketing departments in the roll out of new products worldwide.