Fred Delin Email and Phone Number

Lead cross-functional and multidisciplinary teams of engineers, stakeholders, and security specialists providing strategic guidance and technical direction throughout the entire project lifecycle, from initial presales assessment and design to deployment, testing, and post-implementation support.Implement and maintain robust management systems, enabling efficient server provisioning, patch management, and application deployment, reducing manual effort by 80% and improving consistency across Microsoft Cloud tenants, 365 Services, and Cisco Infrastructure.Migrate and manage Linux and Windows servers to Azure, leveraging Azure Virtual Machines, Azure Backup, and Azure Site Recovery for enhanced scalability, availability, and disaster recovery capabilities.Develop and maintain comprehensive monitoring and alerting systems using tools such as Solarwinds, Prometheus, and Grafana, proactively identifying and resolving issues before they impact end-users.Provide expert-level troubleshooting and root cause analysis for complex server and network issues, working closely with vendors and internal teams to quickly resolve incidents and minimize downtime.Continuously evaluate and implement emerging network technologies and best practices to drive innovation, efficiency, and competitive advantage.Mentor and train junior server administrators, fostering a culture of knowledge sharing, continuous learning, and professional development within the team.

Provided managed IT services and unlimited best-effort support for multitude of residential markets and small business environmentsPromoted to lead role to better mentor colleagues as business grewGuided team members through efficient problem identification and resolutionTransformed clients' outside escalations into positive experiences and referrals

Provided outstanding level of service across varying contracts and internet technologiesDiagnosed network and provisioning issues across client networksWorked to help team set company performance records for any month in FebruaryTurned supervisor calls into opportunities for customer loyalty and cross-selling client servicesEnsured service level agreement and quality standards were metMonitored and processed complex customer orders through client ERP systemsAcclimated and helped train new team members in client policies, procedure and dashboards